Travel Product Coordinator (My Touring) - Broadbeach, QLD
- Support Product Managers with product administration across the full lifecycle, including product builds, pricing, inventory and system updates.
- Coordinate travel documentation, passenger manifests, supplier communication and product updates for internal teams.
- Assist with tour operations and post-tour evaluations, escalating customer feedback and helping maintain product quality.
Join Our Fast-Growing Touring Division at Ignite!
At Ignite, our rapidly expanding Touring division is on a mission to open a world of happiness for our suppliers, people and customers. We are seeking a dynamic Travel Product Coordinator (My Touring) to support our Product Managers with day-to-day product administration.
Why Join My Touring?
As a Travel Product Coordinator, you'll be part of an award-winning team that combines a passion for travel with a high-performance culture. At My Touring, we're committed to helping our people build meaningful careers, develop specialist expertise and create exceptional experiences for customers. Part of Ignite Travel Group and Flight Centre Travel Group, both certified as Great Place to Work® (ANZ 2026), we offer the support, development opportunities and culture to help you succeed. Join us in our modern beachfront office in Broadbeach on the Gold Coast and build your career with Australasia's leading cruise agency.
About us
At My Touring, we're passionate about helping Australians discover incredible destinations through unforgettable touring experiences. We're committed to creating exceptional customer experiences while helping our people build rewarding careers. We're part of Ignite Travel Group, owned by Flight Centre Travel Group.
A day in the life:
- Support the Product Managers with hands-on administration of the full product lifecycle, from product build and maintenance to trip evaluation
- Coordinate accurate product load on systems and websites
- Assist with pricing, inventory management and flight estimations
- Review advertising material and customer travel documentation
- Communicate product updates with internal sales and marketing teams
- Assist internal teams with product Q&A and timely delivery of passenger manifests and travel documentation
- Liaise with suppliers before and during trips to ensure the smooth tour operations
- Conduct post-tour quality evaluation and escalate customer feedback
Who you are:
- Exceptional attention to detail
- Proficiency in Microsoft Excel, GDS and travel systems
- Excellent teamwork and communication skills
- Strong work ethic and time management skills
- The ability to adapt to fast-paced environments and change
What you'll enjoy:
- Competitive base salary plus super
- Full paid training and structured onboarding program
- Multiple intake dates available
- Clear career progression pathway
- Comprehensive touring product training and ongoing development opportunities
- Career development and leadership opportunities
- Exclusive travel and cruise deals
- Opportunities to travel the world
- Health and wellbeing programs, including corporate health insurance discounts
- Financial advisory services and employee share plan opportunities
- Reward and recognition programs
- Career progression opportunities across Ignite Travel Group
- Industry events and familiarisation opportunities
- Volunteer leave, charity fundraisers and community initiatives
- Weekly happy hour, team events and social activities
- Regular celebrations on our beachfront balcony
- VIP tickets to special events
If you love sales, travel and helping customers create unforgettable holiday experiences, we'd love to hear from you. Apply now.
Applications for My Touring roles are submitted via the Flight Centre Travel Group careers website and are managed directly by the Ignite Travel Group Talent Acquisition team. We kindly ask recruitment agencies not to submit unsolicited resumes. Flight Centre Travel Group is not responsible for any fees related to unsolicited applications.
We're an Equal Opportunity Employer and welcome applications from people of all backgrounds.
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