Project Administrator
- Deliver excellent customer service to Australian and New Zealand customers.
- Coordinate commercial projects from initiation to implementation.
- Support continuous improvement across Customer Experience and Commercial Operations.
TROY Laboratories is a proudly Australian-owned animal health company with more than 60 years of experience developing, manufacturing, and supplying high-quality veterinary pharmaceuticals. From our manufacturing facility in Glendenning, NSW, we support veterinarians, producers and animal owners across Australia, New Zealand, and a growing number of international markets.
The Project Administrator will report to the Head of Customer Operations and will be responsible for the following:
- Deliver excellent customer service to Australian and New Zealand customers.
- Process orders accurately within agreed service levels.
- Resolve customer enquiries and complaints promptly.
- Coordinate conference orders, communications and product updates.
- Maintain SAP customer and product data.
- Improve customer processes and implement practical solutions.
- Build strong relationships with Sales, Marketing, Warehouse and Supply Chain.
- Own demand planning and maintain monthly forecasts in Forecast Pro and SAP.
- Monitor forecast accuracy and drive ongoing improvement.
- Identify forecast risks, supply constraints and variances, escalating as needed.
- Prepare demand planning reports for the monthly S&OP process.
- Coordinate commercial projects from initiation to implementation.
- Develop project plans, timelines and stakeholder communications.
- Track milestones and manage project risks.
- Coordinate cross-functional activities for successful delivery.
- Support new systems, process improvements and commercial initiatives.
- Improve commercial processes and customer outcomes.
- Report insights on customer experience, demand planning and commercial performance.
- Support continuous improvement across Customer Experience and Commercial Operations.
Successful applicants must have:
- Degree in Project Management
- Experience with SAP B1
- High attention to detail
- Strong follow-through
- Problem-solving ability
- Proactive and organised approach
- Commercial awareness
- Adaptability and willingness to take on additional duties
If you are interested in this job, please email your resume to *********************** or call ********* to obtain a full job description.
Applications close on Wednesday 7 October 2026 at 3pm
We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.