Posted 24d ago
Frontline Service Officer
KEY POINTS WE FOUND
- Provide professional face-to-face and telephone customer service.
- Manage facility bookings and deliver library services.
- Assist with community programs and maintain accurate records.
- Admin / Secretarial / Office Support
- Administration
- QLD Other
- Contract or Temp
- Varied role combining customer service, administration and library services
- Make a genuine impact within local communities
- Contract with possibilty to extend
Middlemount, Dysart, Clermont, and Nebo Locations!
What's on Offer?
- Be the face of Council and make a genuine impact within the local community
- Diverse role combining customer service, administration, library services and community engagement
- Supportive team environment with ongoing training and career development opportunities
- Opportunity to build meaningful relationships with residents and community groups
- Stable local government position with variety, autonomy and purpose
Key Responsibilities:
- Provide professional face-to-face and telephone customer service
- Respond to customer enquiries and process service requests
- Process payments, receipting and documentation accurately
- Manage facility bookings and administrative support functions
- Deliver library services including loans, returns and member support
- Assist with community programs, events and engagement activities
- Maintain accurate records, data entry and reporting requirements
- Promote Council services, resources and community initiatives
Highly Desirable:
- Previous local government experience
- Community services or library experience
- Experience processing payments and customer enquiries
- Blue Card or ability to obtain one
- Qualifications in customer service, business administration, library services or a related field
Apply now or contact Charlotte Falvey at charlotte@introrecruitment.com.au.
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Skills
0 of 12 matchedAdministrativeCommunity engagementCommunity programs and eventsCustomer enquiriesCustomer serviceData entryFacility bookingsLibrary servicesMicrosoft officePayment processingPromotion of council servicesRecord keeping