Duty Manager
- Lead and manage daily operations of the club
- Ensure exceptional customer service and satisfaction
- Oversee staff performance and compliance with policies
Part Time
Bathurst Panthers have an exciting opportunity for a dedicated leader and customer focused professional to work as a Duty Manager in their vibrant and busy club.
About the role:
We are currently seeking a dynamic leader to take on the ultimate role in club operational management at our prestigious Bathurst Club. We are looking for a customer service professional who can coordinate club operations from the various departments of the club to ensure our members and guests are our number one priority. Reporting to the General Manager, you will be a hands-on leader, and will direct and mentor the team to ensure customers are attended to with efficient, responsible and friendly service whilst maintaining a clean and safe environment.
As a Duty Manager:
- Managing the day-to-day business of the club;
- Daily cash reconciliation, processing and completing management reports;
- Ensuring the comfort and wellbeing of members and guests;
- Adhering to Panthers policies, procedures and legislative requirements;
- Managing staff on shift including directing, leading and monitoring staff productivity and performance;
- Ensuring the success and cohesion of the various departments;
- Managing conflict resolution and customer complaints and;
- Complying WHS principles and legislation.
About you:
- Previous experience in a supervisory or management role within a high volume and fast paced environment highly desirable;
- Fantastic written and verbal communication skills;
- Exceptional shift management and customer service skills;
- Ability to deal with complex situations and make effective business decisions;
- Intermediate computer skills including understanding of Microsoft applications;
- High standard of personal grooming and;
- Current RSA/RCG and First Aid qualifications;
- Completion of a Clubs NSW Management course or Certificate IV in Hospitality Management would be highly regarded or willingness to complete.
As part of the Panthers Group:
- Enjoy a 40% discount at any Panthers owned food outlets
- Enjoy a 20% discount on Panthers Merchandise
- Access to further deals with local brands
- Reward and recognition programs
- Learning, development and career growth opportunities
- Enjoy staff get-togethers and much more!
About Us:
Panthers Bathurst is a vibrant, community-focused club offering something for everyone. With our popular Bistro, multiple bar areas, live sport, TAB and Keno, live music and entertainment, functions and regular member activities, there’s always something happening across the Club. Open seven days a week, we’re proud to create great experiences for our members and guests while providing a welcoming, fast-paced and team-focused workplace.
Sound like you? Apply Now!
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