Customer Operations Coordinator
- Deliver high level of customer service throughout the order and delivery process.
- Manage incoming customer calls and enquiries, and process customer orders.
- Support Sales, Warehouse and Shipping teams while maintaining customer records.
Your new company
Join an established, family-owned wholesale supplier operating within the cleaning and food service products industry. Based in Smithfield, this growing organisation offers a fast-paced, collaborative and customer-focused environment with a friendly and engaging culture.
Your new role
As the Customer Service Officer, you will be responsible for delivering a high level of service while supporting customers throughout the order and delivery process. You will work closely with the Sales, Warehouse and Shipping teams and act as a key point of contact for the business.
- Managing incoming customer calls and enquiries
- Entering and processing customer orders
- Using Warehouse Management Systems to manage orders
- Providing product information and support
- Resolving customer issues in a professional manner
- Coordinating and booking outbound deliveries
- Making outbound product promotional calls
- Supporting the Sales, Warehouse and Shipping teams
- Processing credit card payments and credit applications
- Maintaining customer records and master files
- Managing special pricing forms, open orders and backorders
- Completing general administrative duties
What you'll need to succeed
- A minimum of five years' customer service experience
- Previous experience using a Warehouse Management System
- Strong order processing and administrative skills
- Excellent verbal and written communication skills
- A professional and customer-focused approach
- Strong attention to detail and organisational skills
- The ability to learn quickly and work effectively in a fast-paced environment
- Experience using Microsoft Office, particularly Excel
- SAP Business One experience is highly regarded
What you'll get in return
- $37.50 + $40 p/h + super
- Temp to Perm Opportunity
- Free onsite parking
- Supportive and Fun Culture
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to kristina.neves@hays.com.au
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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