Customer Service & Operations Coordinator
- Provide customer service by phone, email and Microsoft Teams, answering enquiries, preparing quotes and assisting customers.
- Support administrative and order-related operations, including purchase orders, stock records, filing and document management.
- Work independently across day-to-day priorities, use business systems and identify opportunities to improve processes.
Your new company
Join an established business in a customer service and administration role offering autonomy, variety and the opportunity to make the position your own.
Your new role
Reporting directly to the manager, you will provide day-to-day customer service and administrative support across the business. As a key point of contact, you will manage customer enquiries while ensuring general office and order-related activities run smoothly.
- Providing a high level of customer service via phone, email and Microsoft Teams
- Answering incoming calls and responding to customer enquiries
- Preparing quotes and assisting with general customer requests
- Raising and processing purchase orders
- Receiving stock and maintaining accurate system information
- General office administration, filing and document management
- Using NetSuite and Microsoft Office applications including Outlook and Teams
- Liaising with internal teams and colleagues across the wider business
- Taking ownership of day-to-day priorities while working independently
- Identifying opportunities to streamline administrative processes
- Taking on additional responsibilities as the position develops
What you'll need to succeed
- Previous experience within customer service, administration, sales support or a similar office-based position
- Strong communication skills and confidence speaking with customers over the phone
- NetSuite experience would be highly regarded
- Confidence using Microsoft Office, Outlook and Teams
- Strong organisation and attention to detail
- The ability to work autonomously and manage your own workload
- A proactive attitude and willingness to learn new processes
- A growth mindset with an interest in taking on greater responsibility over time
- Your own reliable transport is preferable due to the Wetherill Park location
What you'll get in return
- Permanent full-time position
- $65,000-$70,000 base salary + super
- Newly created role where you can take genuine ownership
- Opportunity to improve processes and contribute ideas
- Scope for the position to grow and evolve over time
- Support from an experienced wider team
- Early working hours: Monday-Thursday, 7:00am-3:30pm and Friday, 7:00am-1:30pm
- Wetherill Park location
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to kristina.neves@hays.com.au
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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