Administration & Customer Service Officer
- Provide administration and business support across Council teams, including correspondence, documentation, data entry and records maintenance.
- Respond to customer enquiries and deliver professional service to internal and external stakeholders.
- Manage competing priorities, use multiple systems and assist with financial, procurement and transactional processes.
Public Sector People is working with a Local Government Department to recruit Administration & Customer Service Officers for temporary assignments across various Council locations.
These opportunities are suited to experienced administration and customer service professionals who are confident working in busy environments, managing competing priorities and providing a high standard of service to both internal and external customers.
About the Role
You’ll provide administration, business support and customer service across various Council teams, helping ensure smooth day-to-day operations and effective service delivery.
Duties may include managing correspondence, responding to customer enquiries, processing applications and documentation, data entry, record keeping and assisting with financial and administrative transactions. You’ll need to be comfortable navigating multiple systems and picking up new processes quickly.
Key Details
Location: Various Sunshine Coast office locations
Rate: $36.00–$39.00 per hour + Super
Hours: Full-time, 38 hours per week
Roster: Monday to Friday, between 8:00am and 5:00pm
Contract: Temporary assignments with potential for extension
Key Responsibilities
- Provide high-quality administration and business support across Council teams
- Respond to enquiries via phone, email and internal systems
- Deliver professional customer service to internal and external stakeholders
- Prepare and process documentation, applications and approvals
- Maintain accurate records and update internal databases
- Assist with financial, procurement and transactional processes as required
- Manage competing priorities while maintaining accuracy and attention to detail
- Contribute to continuous improvement and uphold Council service standards
About You
- Previous government experience, particularly within local government, is highly regarded but not essential
- Strong administration and/or customer service experience
- Comfortable managing a high volume of work accurately
- Confident using multiple systems and learning new platforms quickly
- Strong written and verbal communication skills
- Professional and confident dealing with a range of customers and stakeholders
- Highly organised with strong attention to detail
Please submit your CV in Word format to be considered.
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Skills
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