Optus jobs
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Posted 18d ago
Complex Fraud Analyst
Optus
Macquarie Park NSW 2113•Full time
~$80k - $100k(Estimated)
KEY POINTS WE FOUND
- Conduct complex investigations into customer, subscription, and network fraud.
- Monitor and analyse high-risk activity using data and fraud intelligence.
- Deliver clear fraud insights and recommendations to support business decisions.
+60d ago
Retail Consultant, Helensvale
Optus
Helensvale QLD 4212•Casual/Holiday
~$69k(Estimated)
KEY POINTS WE FOUND
- Deliver standout customer experiences powered by optimism and genuine care.
- Explore tech products and services, providing simple and helpful guidance.
- Build strong connections with teammates and create a customer-first environment.
Posted 17d ago
Retail Consultant, Victoria Point
Optus
Victoria Point QLD 4165•Casual/Holiday
~$69k(Estimated)
KEY POINTS WE FOUND
- Deliver standout customer experiences powered by optimism and genuine care.
- Explore tech products and services, providing simple and helpful solutions.
- Build strong connections with customers and teammates in a supportive environment.
Posted 17d ago
Learning Designer
Optus
Sydney NSW 2000•Full time
~$90k - $120k(Estimated)
KEY POINTS WE FOUND
- Create engaging, learner-centred experiences to build capability across Optus.
- Design and develop end-to-end learning solutions using modern instructional design practices.
- Evaluate learning effectiveness and optimise programs based on data and feedback.
Posted 10d ago
Associate Director, Orchestration & Autonomous Automation
Optus
Melbourne VIC 3004•Full time
~$150k - $180k(Estimated)
KEY POINTS WE FOUND
- Lead the development of orchestration and autonomous operational capabilities.
- Drive strategy and roadmap for Network Operations.
- Establish governance and control mechanisms for safe autonomous operations.
Posted 2d ago
Retail Consultant, Kawana
Optus
Kawana QLD 4701•Part time
~$50k - $60k(Estimated)
KEY POINTS WE FOUND
- Deliver standout customer experiences powered by optimism and genuine care.
- Build strong product knowledge and provide personalised solutions to customers.
- Contribute to a welcoming, customer-first environment and support team dynamics.
Posted 2d ago
Retail Consultant, Rundle Mall
Optus
Adelaide CBD SA•Casual/Holiday
~$71k(Estimated)
KEY POINTS WE FOUND
- Deliver standout customer experiences powered by optimism and genuine care.
- Explore tech products and services, providing simple and helpful knowledge to customers.
- Build strong connections with teammates and create a customer-first environment.
Posted 2d ago
Retail Consultant, Fountain Gate
Optus
Narre Warren VIC 3805•Casual/Holiday
~$69k(Estimated)
KEY POINTS WE FOUND
- Deliver standout customer experiences powered by optimism and genuine care.
- Explore tech products and services, providing simple and accessible knowledge.
- Build strong connections with customers and teammates in a supportive environment.
Posted 2d ago
Associate Director, Retail Continuous Improvement
Optus
Australia•Full time
~$150k - $200k(Estimated)
KEY POINTS WE FOUND
- Lead the Continuous Improvement function for Optus Retail.
- Drive operational performance and implement measurable improvements.
- Develop and manage a team of Continuous Improvement Managers.
Posted 2d ago
Director, Retail Performance
Optus
Australia•Full time
~$150k - $200k(Estimated)
KEY POINTS WE FOUND
- Lead the Retail Performance function and a team of analysts and performance managers.
- Establish a trusted Retail performance framework and governance processes.
- Provide strategic oversight of customer, operational and commercial performance.
Posted 2d ago
Retail Consultant, Karingal
Optus
Frankston VIC 3199•Casual/Holiday
~$69k(Estimated)
KEY POINTS WE FOUND
- Deliver standout customer experiences powered by optimism and genuine care.
- Explore tech products and services, providing accessible knowledge to customers.
- Build strong connections with teammates and create a customer-first environment.
Posted 2d ago
Retail Consultant, Wendouree
Optus
Wendouree VIC 3355•Part time
~$50k - $60k(Estimated)
KEY POINTS WE FOUND
- Deliver standout customer experiences powered by optimism and genuine care.
- Build strong product knowledge and provide personalised solutions to customers.
- Contribute to a welcoming, customer-first environment and support team dynamics.
Posted 2d ago
Assistant Store Manager, Wollongong
Optus
Wollongong NSW 2500•Full time
~$60k - $80k(Estimated)
KEY POINTS WE FOUND
- Support the Store Manager in creating a positive, high-performance culture.
- Coach and mentor team members to deliver exceptional customer experiences.
- Handle escalated customer enquiries and drive team engagement.
Posted 2d ago
Senior Manager, Frontline Technology and Process Transformation
Optus
Sydney NSW 2000•Full time
~$120k - $150k(Estimated)
KEY POINTS WE FOUND
- Lead technology and process initiatives to improve retail channels.
- Translate operational challenges into practical solutions and actionable roadmaps.
- Establish governance and reporting frameworks to guide investment and delivery decisions.
Posted 2d ago
Assistant Store Manager, Carnes Hill
Optus
Carnes Hill NSW 2171•Full time
~$60k - $80k(Estimated)
KEY POINTS WE FOUND
- Support the Store Manager in creating a positive, high-performance culture.
- Coach and mentor team members to deliver exceptional customer experiences.
- Handle escalated customer enquiries and drive team engagement.
Posted 2d ago
Small Business Specialist, Carnes Hill
Optus
Carnes Hill NSW 2171•Full time
~$60k - $80k(Estimated)
KEY POINTS WE FOUND
- Act as the Small Business subject matter expert instore, identifying business customers and matching them with solutions.
- Deliver confident, consultative conversations by understanding business customer needs and providing tailored solutions.
- Mentor and support your team to spot opportunities and elevate the overall business customer experience.
Posted 11d ago
Retail Consultant, Lake Haven
Optus
Lake Haven NSW 2263•Casual/Holiday
~$73k(Estimated)
KEY POINTS WE FOUND
- Deliver standout customer experiences powered by optimism and genuine care.
- Explore tech products and services, providing simple and accessible knowledge.
- Build strong connections with teammates and create a customer-first environment.
Posted 30d ago
Business Solutions Consultant, Caloundra
Optus
Caloundra QLD 4551•Full time
~$60k - $80k(Estimated)
KEY POINTS WE FOUND
- Act as the Business Solutions subject matter expert instore, identifying business customers early and matching them with solutions.
- Build and maintain strong capability across products and processes, including mobile, broadband, fixed services.
- Deliver confident, consultative conversations by understanding business customer needs and providing tailored solutions.
Posted 11d ago
Senior Technical Specialist
Optus
Macquarie Park NSW 2113•Full time
~$120k - $150k(Estimated)
KEY POINTS WE FOUND
- Ensure optimal performance and reliability of the Optus Network.
- Lead resolution of complex network faults and manage escalations from Service Assurance Managers.
- Collaborate with Engineering teams and vendors to deliver network strategy and operational improvements.
Posted 11d ago
Senior Technical Specialist
Optus
Macquarie Park NSW 2113•Full time
~$100k - $130k(Estimated)
KEY POINTS WE FOUND
- Provide hands-on operational support and technical governance for network performance and reliability.
- Mentor junior team members and collaborate with vendors and internal teams for network strategy and improvements.
- Support incident and problem management while driving improvements in service quality and fault rates.