Visitor Experience Coordinator

• Varied role
• Leading Western Sydney Attraction
• $85K - $90K plus Super and potential Bonus

Do you thrive in a fast-paced customer environment where no two days are the same? Are you passionate about delivering exceptional guest experiences while driving commercial outcomes?

We are seeking an energetic and highly organised Visitor Experience Coordinator to join a leading visitor attraction in Western Sydney. This is a hands-on role where you will be at the centre of the action, ensuring guests, schools, tour groups and event attendees enjoy a seamless and memorable experience from arrival to departure.

About the Role

As the Visitor Experience Coordinator, you will act as the key link between Sales, Operations and frontline teams, ensuring clear communication, smooth event delivery and outstanding customer service. You'll be highly visible throughout the attraction, proactively engaging with guests and supporting the successful execution of daily activities, events and special encounters.
You will take ownership of daily event run sheets, coordinate team briefings, manage customer enquiries and resolve issues efficiently, while identifying opportunities to enhance the visitor experience and drive additional revenue through upgrades and upselling opportunities.

Key Responsibilities

• Coordinate and oversee the daily delivery of visitor experiences, events and encounters
• Maintain regular communication with Sales and Operations teams regarding bookings, updates and operational requirements
• Manage daily event schedules and ensure all activities are executed smoothly
• Be highly visible on the floor, engaging with guests, schools, tour groups and event customers
• Identify opportunities for upgrades, add-on experiences and upselling initiatives
• Manage customer feedback, enquiries and issue resolution professionally and efficiently
• Maintain accurate customer information and booking records within the CRM system
• Build strong relationships across multiple departments to ensure exceptional service delivery
• Monitor service standards and continuously seek opportunities to improve the customer journey

About You

• Experience in visitor attractions, tourism, events, customer experience or a similar environment
• Strong customer service skills with a genuine passion for creating memorable experiences
• Commercially minded with the ability to identify revenue-generating opportunities
• Confident communicator with the ability to influence and build relationships at all levels
• Highly organised with excellent attention to detail
• Experience using CRM systems and managing customer data
• Natural problem-solver who remains calm under pressure
• High energy, positive attitude and a proactive approach to work
• Ability to coordinate multiple priorities in a dynamic environment

What's on Offer?

• Join a well-known and respected visitor attraction
• Competitive salary package of $85,000 - $90,000 + Super
• Performance bonus opportunities
• Flexible roster options: Monday to Friday or Tuesday to Saturday
• A dynamic and engaging work environment where no two days are the same
• Opportunity to make a genuine impact on the visitor experience

If you're a customer-focused professional who combines exceptional service with strong commercial awareness and loves being at the heart of operations, we'd love to hear from you.

Apply now or contact KBH Recruitment Solutions for a confidential discussion at vanessa@kbhsolutions.com.au