Technical Support Analyst

Job Details About the opportunity We are partnering with an established organisation operating within the logistics and warehousing sector to recruit an experienced IT Support Technician for their Blacktown operation. This is a hands-on L1/L2 support role where you will work closely with users across a busy operational environment. Around 80% of the role will be spent within the warehouse, supporting the technology and equipment that keeps day-to-day operations moving.This would suit someone who enjoys getting away from the desk, troubleshooting issues directly with users and taking ownership of problems through to resolution. The role Your responsibilities will include Providing L1/L2 support across hardware and software issues; Troubleshooting laptops, desktops, printers, scanners and peripheral devices; Setting up, configuring and maintaining computers and other technology; Supporting users face-to-face across the warehouse environment; Preparing and configuring scanners and equipment for use across different locations; Coordinating hardware being sent between interstate operations; Troubleshooting technology issues directly on the warehouse floor; and Working closely with users to resolve issues quickly and minimise operational disruption. What we’re looking for We are looking for someone with Previous experience providing L1/L2 IT support; Strong hands-on hardware troubleshooting skills; Experience supporting scanners, printers, computers and peripheral devices; Ideally, experience within logistics, warehousing, manufacturing or another operational environment; A willingness to work predominantly within a warehouse rather than a traditional corporate office; Strong communication skills and confidence supporting users face-to-face; and Availability to commence at relatively short notice. What’s on offer This is an initial day-rate contract with the opportunity to move into a permanent position. The role is based onsite five days per week in Blacktown, with onsite parking available. There is a straightforward one-stage onsite interview process, with the business looking for someone who can join quickly and make an immediate impact. How to Apply For more information or a confidential discussion please click to reveal the contact details for Nabil Boumoughdab at u&u nabil.boumoughdab@uandu.com quoting reference number 46806. At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. Should you require reasonable adjustments throughout the recruitment process (including alternate formats to apply), or have a preferred method of communication, we encourage you to make a request via adjustments@uandu.com or contact u&u on 02 8245 7900 to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments. Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs. Please submit your resume in Word format only.