Senior Support Engineer | Level 1.5-2 | MSP

.The Opportunity
Humanised Group is partnering with an established Brisbane-based IT services provider to recruit an IT Support Technician to join their growing technical team.

This opportunity is suited to someone who has progressed beyond entry-level IT support and is looking to further develop their technical skills within a collaborative, customer-focused environment.

You’ll be working across a variety of client environments, handling technical issues, supporting other technicians and gaining exposure to a broad range of technologies.

The Role As part of the technical support team, your responsibilities will include:

• Providing Level 1.5–2 technical support across multiple client environments.
• Troubleshooting and resolving hardware, software, Microsoft 365 and network connectivity issues.
• Assisting junior technicians with escalations and technical troubleshooting.
• Managing support tickets and ensuring issues are resolved within agreed timeframes.
• Supporting user administration, device configuration and general IT maintenance.
• Assisting with technical changes and ongoing IT improvements.
• Communicating directly with clients to investigate and resolve technical issues.

About You
We’re looking for someone who enjoys hands-on troubleshooting, takes ownership of technical issues and is comfortable supporting both clients and other technicians.

Ideally, you’ll have:

• 2+ years of experience in IT support, Service Desk or a similar technical role.
• Previous experience working within an MSP or IT services environment.
• Hands-on experience with Windows 10/11, Microsoft 365 and Active Directory.
• Experience troubleshooting hardware, software and basic networking issues.
• Exposure to Level 2 escalations or assisting junior technicians.
• Familiarity with ticketing systems and IT support processes.
• Good communication skills and a structured approach to troubleshooting.
• Experienced with working with change management requests 

Exposure to change management, VoIP systems or supporting multiple client environments would be advantageous.

What’s On Offer?

• Salary of up to $80,000 + Super, depending on experience.
• Permanent opportunity with an established Brisbane-based business.
• Flexible working arrangements.
• Ongoing training and professional development opportunities.
• Exposure to a variety of technologies and client environments.
• Supportive team with opportunities to develop into more advanced technical responsibilities.

Interested? If you’re currently working in IT support and looking for an opportunity to take on more technical responsibility, we’d be keen to hear from you.

Apply now or contact Ryley on 0484 546 357 for a confidential discussion.