Office Manager

MSS TAX Firm is an accounting firm based in Melbourne. We are seeking an organised and experienced Office Manager to manage our daily office operations, coordinate administrative staff and support the efficient delivery of services to our clients.

Role Description

The Office Manager will organise and oversee the office’s administrative systems, personnel and resources. Working closely with management and the accounting team, you will establish office priorities, maintain effective procedures and ensure administrative workflows support client service and business deadlines.

Key responsibilities

• Plan, implement and review office procedures, administrative systems and service standards.
• Supervise administrative staff, allocate duties, monitor performance and coordinate training and induction.
• Manage office resources, equipment, supplies and service providers to support efficient daily operations.
• Coordinate administrative workflows, client appointments and document collection to support the accounting team’s work schedules and deadlines.
• Oversee client onboarding, correspondence and record management, ensuring information is accurate, secure and appropriately maintained.
• Liaise with accountants, management, clients and external service providers to resolve operational and administrative issues.
• Monitor office expenditure, review supplier invoices and assist management with office budgets and cost control.
• Oversee the administration of client invoicing, payment follow-ups and office accounts.
• Maintain office policies covering confidentiality, document handling, workplace health and safety and staff procedures.
• Identify opportunities to improve office efficiency and report on administrative performance and resource needs.

Qualifications and experience

• A relevant Diploma or higher qualification in business administration, management.
• At least one year of relevant experience in office management or a comparable role involving staff supervision and responsibility for administrative operations.
• Experience in an accounting firm or professional services environment is desirable.
• Strong organisational skills, with the ability to manage competing priorities and deadlines.
• Demonstrated ability to supervise staff and implement effective office procedures.
• Proficiency in Microsoft Office and experience using client management, document management or accounting practice software.
• Strong written and verbal communication skills.
• A professional approach to handling confidential client and business information.