Managed Services Program Manager

The Opportunity

We're looking for an experienced Managed Services Program Manager to establish and lead a scalable SD-WAN delivery capability within our Managed Services business.

In this newly created role, you'll be the technical and strategic leader behind complex SD-WAN and SASE transformations, driving migration strategy, developing repeatable delivery frameworks, and building long-term internal capability. Working across customer, product, engineering and commercial teams, you'll play a critical role in shaping how we deliver next-generation secure networking solutions at scale.

This is an exciting opportunity for a senior SD-WAN specialist who enjoys solving complex customer challenges, influencing strategy, and building high-performing technical capability.

What You'll be responsible for

• Lead the architecture, migration strategy and delivery approach for large-scale SD-WAN and SASE deployments.
• Develop reusable deployment standards, templates, blueprints and best-practice frameworks to improve delivery consistency and scalability.
• Act as the senior technical authority for strategic customer engagements, workshops and migration planning initiatives.
• Partner with Product and Technology teams to provide customer insights, identify service improvements and influence roadmap decisions.
• Coach and mentor engineers to strengthen internal SD-WAN expertise and reduce reliance on external resources.
• Collaborate with Sales, Customer Success, Service Delivery and Operations teams to ensure successful customer outcomes.
• Manage program risks, dependencies and migration complexities to deliver successful outcomes with minimal customer disruption.
• Drive continuous improvement initiatives that enhance delivery efficiency, quality and customer experience.

What you'll bring to the role

You'll bring deep experience in SD-WAN and secure networking solutions, combined with strong stakeholder engagement and leadership skills.

We're looking for:

• Minimum 3+ years’ technical product pre-sales experience; Bachelor’s degree preferred. 
• Proficient technical and sales knowledge of Fortinet SD-WAN and SASE solutions. 
• Proficient cybersecurity sales capability and ability to position secure managed network outcomes. 
• Strong discovery and requirements capture skills, including use cases, success criteria and customer business drivers. 
• Demonstrated solution design and architecture experience, including high-level and low-level designs, bills of materials and statements of work. 
• Proven ability to facilitate workshops, technical demonstrations and proofs of concept. 
• Experience documenting assumptions, dependencies, risks and migration constraints for complex customer environments. 
• Strong capability in creating and contributing to customer-facing presentations, proposals and technical documentation. 

What We Offer 

Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy: 

• Diverse and dynamic teams with a supportive and inclusive culture. 
• Supportive career development plans with comprehensive ongoing training, support, and development opportunities. 
• Flexible hours and a hybrid working environment 
• Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers. 
• Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more.
• Study assistance programs to excel your personal growth, learning and development. 
• Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective. 

Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business. 

We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives. 

With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.  

About Us 

As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.  

Ready to take the next step? 

If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!  

We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.   

If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.