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Posted 7d ago
Process Intelligence Lead - Insight & Analysis
Vocus Group
Melbourne VIC 3000•Full time
$100k - $130k
KEY POINTS WE FOUND
- Lead process intelligence initiatives to drive data-led process improvement.
- Analyse process mining outputs to identify bottlenecks and value leakage.
- Develop dashboards and reporting for ongoing process performance visibility.
Posted 7d ago
Process Intelligence Lead - Data & Platform
Vocus Group
Melbourne VIC 3000•Full time
$100k - $130k
KEY POINTS WE FOUND
- Establish and operate the technical backbone of process intelligence capability.
- Transform data from Salesforce and connected systems into an end-to-end view of work flow.
- Build scalable data pipelines and ensure data quality for trusted business insights.
Posted today
Sales Support Specialist
Vocus Group
North Sydney NSW 2060•Full time
$70k - $90k
KEY POINTS WE FOUND
- Join a national Sales Support team to enhance order management and customer experience.
- Build relationships with sales teams and support order processing in CRM.
- Identify opportunities for continuous improvement in sales administration.
Posted today
Senior Solutions Consultant
Vocus Group
Perth WA 6000•Full time
$120k - $150k
KEY POINTS WE FOUND
- Design and shape complex technology solutions for enterprise and government customers.
- Lead customer engagements and develop innovative solutions in collaboration with sales teams.
- Provide technical leadership and mentorship across the Solution Consulting team.
Posted 7d ago
Business Process Architect
Vocus Group
Melbourne VIC 3000•Full time
$120k - $150k
KEY POINTS WE FOUND
- Establish and govern Vocus' enterprise process architecture.
- Design future-state operating models and process standards.
- Coach and mentor stakeholders in process management disciplines.
Posted today
Data Centre Operations
Vocus Group
Adelaide SA•Full time
$70k - $90k
KEY POINTS WE FOUND
- Responsible for the day-to-day operation and emergency response in Data Centres.
- Provide exceptional customer service and support to clients regarding facility operations.
- Manage projects and ensure compliance with relevant legislation and standards.
Posted today
Data Centre Operations
Vocus Group
Brisbane QLD 4000•Full time
$70k - $90k
KEY POINTS WE FOUND
- Responsible for day-to-day operations of Data Centres in Brisbane.
- Provide exceptional customer service and support for facility operations.
- Manage projects and ensure compliance with relevant standards.
Posted today
Sales Support Specialist
Vocus Group
Perth WA 6000•Full time
$70k - $90k
KEY POINTS WE FOUND
- Join a national Sales Support team to enhance order management and customer experience.
- Build relationships with sales teams and support order processing in CRM.
- Identify opportunities for continuous improvement in sales administration.
Posted today
Managed Services Program Manager
Vocus Group
Melbourne VIC 3000•Full time
$120k - $150k
KEY POINTS WE FOUND
- Establish and lead a scalable SD-WAN delivery capability.
- Drive migration strategy and develop repeatable delivery frameworks.
- Act as the senior technical authority for strategic customer engagements.
Posted today
Sales Support Specialist
Vocus Group
Melbourne VIC 3000•Full time
$70k - $90k
KEY POINTS WE FOUND
- Join a national Sales Support team to enhance order management and customer experience.
- Build relationships with sales teams and support order processing in CRM.
- Identify opportunities for continuous improvement in sales administration.
Posted 2d ago
SNE Transmission Engineer
Vocus Group
Melbourne VIC 3000•Full time
$120k - $150k
KEY POINTS WE FOUND
- Provide technical leadership and escalation support for transmission services.
- Lead complex fault diagnosis and service assurance activities.
- Develop operational capability through coaching and mentoring.
Posted 2d ago
Voice Engineer
Vocus Group
Melbourne VIC 3000•Full time
$80k - $120k
KEY POINTS WE FOUND
- Monitor and support voice infrastructure and associated services.
- Investigate and troubleshoot voice service faults and service issues.
- Provide technical support for customer-affecting incidents and service issues.
Posted 2d ago
Account Director
Vocus Group
Perth WA 6000•Full time
$120k - $150k
KEY POINTS WE FOUND
- Drive long-term value, retention, and growth for strategic customers.
- Develop and execute account strategies focusing on State Government and Utilities accounts.
- Lead executive engagement and ensure customers realise maximum value from their partnership.
Posted 2d ago
Incident Controller
Vocus Group
Melbourne VIC 3000•Full time
$90k - $120k
KEY POINTS WE FOUND
- Lead the management of major incidents affecting network and customer services.
- Coordinate technical teams to drive timely service restoration and ensure effective stakeholder communications.
- Facilitate post-incident reviews and continuous improvement initiatives.
Posted 2d ago
IP Engineer
Vocus Group
Melbourne VIC 3000•Full time
$80k - $120k
KEY POINTS WE FOUND
- Monitor and support IP network infrastructure and associated services.
- Investigate and troubleshoot IP network faults and service issues.
- Provide technical support for customer-affecting incidents and service issues.
Posted 3d ago
Technical Specialist – TAWFA Delivery
Vocus Group
Melbourne VIC 3000•Full time
$100k - $130k
KEY POINTS WE FOUND
- Design integrated technical solutions aligned with customer requirements.
- Lead and coordinate technical solutioning on strategic opportunities.
- Serve as the technical escalation point and subject matter expert for advanced solution queries.
Posted 3d ago
Customer Success Manager
Vocus Group
North Sydney NSW 2060•Full time
$90k - $120k
KEY POINTS WE FOUND
- Act as the primary operational point of contact for the customer account, building strong partnerships with key stakeholders.
- Monitor service performance and proactively address issues before they impact the customer.
- Prepare periodic service performance reports and provide actionable insights into performance against contracted Service Levels.
Posted 3d ago
Senior Customer Success Manager
Vocus Group
Canberra ACT•Full time
$100k - $130k
KEY POINTS WE FOUND
- Act as the primary operational point of contact for assigned customer accounts.
- Develop and maintain customer success plans and monitor service performance.
- Lead customer escalations and conduct regular service reviews.
Posted 3d ago
Customer Success Manager
Vocus Group
Canberra ACT•Full time
$90k - $120k
KEY POINTS WE FOUND
- Act as the primary operational point of contact for the customer account, building strong partnerships with key stakeholders.
- Monitor service performance and proactively address issues before they impact the customer.
- Prepare periodic service performance reports and provide actionable insights into performance against contracted Service Levels.
Posted 3d ago
Logistics Officer - 12-month Fix Term Contract
Vocus Group
Hoppers Crossing VIC 3029•Full time
$70k - $90k
KEY POINTS WE FOUND
- Provide logistics and inventory support for telecommunications networks.
- Manage stock levels, order inventory, and process customer orders.
- Produce reports and maintain compliance with inventory policies.