Store Manager - Roll’d Bateau Bay
- Manage day-to-day operations of the store including staff supervision and customer service.
- Ensure compliance with food safety and workplace requirements while maintaining product quality.
- Monitor financial performance and implement improvements to support business performance.
About us
JVHT INVESTMENT PTY LTD is seeking an experienced and motivated Store Manager for Roll’d Bateau Bay NSW. Our store serves Vietnamese-inspired food in a busy shopping centre environment, with a focus on fresh flavours, efficient service and a welcoming customer experience.
About the role
As Store Manager, you will be responsible for the day-to-day management of the store, including staff supervision, customer service, stock control, financial performance and compliance with food safety and workplace requirements.
You will lead the team to deliver consistent food quality and service while managing operational costs and meeting business targets. The role requires availability across a roster that includes weekends, public holidays and shopping centre trading hours.
Key responsibilities
- Plan, organise and oversee daily store operations, including opening and closing procedures.
- Manage food preparation and service activities to maintain product quality, presentation and service standards.
- Recruit, induct, train, supervise and develop team members.
- Prepare staff rosters, allocate duties and manage staffing levels in line with trading requirements and labour budgets.
- Monitor sales, labour costs, food costs and wastage, and implement improvements to support business performance.
- Manage stock levels, ordering, deliveries, storage and stocktakes.
- Maintain food safety, hygiene and cleaning procedures, including temperature records and safe food-handling practices.
- Ensure compliance with workplace health and safety requirements and company operating procedures.
- Resolve customer enquiries and complaints professionally.
- Oversee cash handling, till reconciliation and daily sales reporting.
- Coordinate in-store promotions and support local marketing activities.
- Liaise with the business owner, suppliers and shopping centre management.
- Maintain accurate operational records and report on store performance.
Skills and experience
The successful applicant will have:
- Relevant qualification in hospitality or management
- Relevant work experience in management and hospitality
- Demonstrated experience managing or supervising a team in a restaurant, café, quick-service food outlet or comparable hospitality environment.
- Strong leadership, communication and customer service skills.
- Experience preparing rosters and managing stock, labour costs and daily sales reporting.
- Sound knowledge of food safety, hygiene and workplace safety requirements.
- Strong organisational and problem-solving skills, with the ability to manage competing priorities during busy service periods.
- Experience using point-of-sale systems and maintaining accurate business records.
- Availability to work the required roster, including weekends and public holidays.
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