Service Officer
- Permanent full-time position within the Queensland Revenue Office
- Responsible for administering land tax accurately and fairly
- Deliver excellent client service through various communication mediums
Department of Queensland Treasury (QT)
- Permanent full-time
- $77,354 - $85,833 p.a.
- Employer superannuation contributions, annual leave loading & salary packaging.
A permanent AO3 Service Officer vacancy is available at the Queensland Revenue Office.
Are you ready to kick start your career in the government sector? Look no further! The Queensland Revenue Office is seeking to fill an AO3 Service Officer role in Brisbane. This role is available within the Land Tax division, responsible for ensuring land tax is administered accurately, fairly and in line with legislative requirements. This process may also be used to fill additional AO3 Service Officer vacancies in Brisbane across the Taxes and Revenue and Grants Group within the next 12 months.
As a Service Officer, you will work in a collaborative team environment to deliver excellent client service through various mediums including telephone, in writing and online. You will adopt a client-centric approach when supporting our clients to receive their correct entitlements and meet their obligations.
Your typical day as a Service Officer may include:
- Assessing client eligibility for exemptions
- Reviewing legislation and documenting decisions
- Reviewing and responding to client correspondence received via on line and email enquiries
- Answering client phone calls and applying revenue rules and processes to resolve enquiries, ensuring a positive client experience.
To be successful in the role, you will need to demonstrate:
- Persistence, resilience, and negotiation skills.
- A working knowledge of digital and data technology/systems.
- The ability to interpret and apply legislation and/or policy or the ability to rapidly acquire this capability.
For more information about the role, please view the full advertisement on SmartJobs.
Job Ad Reference: QLD/699344/26
Closing Date: Thursday, 10 September 2026
Candidates apply for your job on LINK: https://smartjobs.qld.gov.au/jobtools/jncustomsearch.viewFullSingle?in_organid=14904&in_jnCounter=223188301
We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.
Skills
0 of 10 matchedQueensland Government