Service & Purchasing Coordinator (AC & Commercial Refrigeration)

Service & Purchasing Coordinator (AC & Commercial Refrigeration)

Kolda (Brisbane)

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·       Join a Murarrie based Family-Owned Business with a Strong Reputation for Quality

·       Varied Role Across Technician Scheduling, Purchasing & Job Coordination

·       Be the Key Link Between Customers, Technicians & Suppliers

About the Business

Established in 2015, Kolda is a family-owned and operated company committed to providing the best possible outcome for every customer.

The highly experienced team brings a broad range of skills across commercial and domestic air conditioning installation, repair and maintenance, as well as commercial refrigeration installation and repairs……along with general residential and commercial electrical work.

From family homes and investment properties through to pubs, clubs and local cafes, customers can trust the Kolda team to provide a quality product and service — on time, every time.

Kolda prides itself on consistent and transparent communication throughout every project, ensuring customers know what to expect, timelines are maintained and they are 100% satisfied with the finished product.

About the Role

This is an exciting opportunity for an organised and proactive Service & Purchasing professional to become an integral part of the Kolda team.

You'll be responsible for coordinating the day-to-day scheduling of technicians and apprentices while ensuring they have the right information, materials and resources to complete their jobs efficiently.

Working across service, projects and purchasing, you'll communicate with customers regarding job scheduling, liaise closely with the field team, source materials and suppliers, coordinate deliveries and assist with preparing quotes from service calls.

You'll also play an important role in ensuring materials and stock are available when required, reviewing supplier and subcontractor pricing and developing strong supplier relationships.

This is a hands-on role that will suit someone who enjoys variety, can think ahead, naturally looks for ways to make processes work better, and is happy to pitch in wherever is required.

Importantly, you'll have the opportunity to contribute ideas for improving the lead-to-quote-to-sale process and help Kolda continue to streamline and grow its operations.

Key Responsibilities

Service & Scheduling

• Manage technician and apprentice schedules, job requirements and customer communications
• Coordinate resources and ensure technicians have the information and materials required

Purchasing & Procurement

• Review plans, source equipment and materials, and obtain competitive supplier pricing
• Manage supplier and subcontractor relationships and coordinate project procurement

Stock & Job Materials

• Monitor stock, receive deliveries and coordinate materials for individual jobs
• Ensure materials are available and organised to support efficient job completion

Quoting & Administration

• Prepare repair and maintenance quotes from service call information
• Coordinate material deliveries and provide general job and business administration support

Continuous Improvement

• Identify and implement opportunities to streamline systems, workflows and the lead-to-quote-to-sale process
• Embrace ongoing training and new technologies to improve efficiency

About You

We're looking for someone who is organised, practical and proactive, with the ability to confidently coordinate multiple moving parts.

You'll ideally be someone who enjoys working in a busy environment and can think several steps ahead to ensure technicians, customers and suppliers all have what they need.

Ideally you will possess:

·       Previous experience in service coordination, purchasing, scheduling or similar

·       Strong organisational and time management skills

·       Excellent communication and customer service skills

·        Ability to coordinate multiple jobs and competing priorities

·       Strong attention to detail and accuracy

·       Confident negotiating and comparing supplier pricing

·       Ability to build positive relationships with suppliers and contractors

·       Strong problem-solving and lateral-thinking skills

·       Ability to read and understand site or mechanical plans

·       Good computer literacy and confidence learning new technology

·       Proactive approach with the initiative to identify and solve problems

·       Ability to work independently while contributing positively to a small team

Highly Regarded

·       Experience using Simpro

·       Previous experience within air conditioning, refrigeration, plumbing, electrical or another trade environment

·       Experience with purchasing, procurement or inventory management

What's on Offer

·       Join a successful family-owned and operated business – Murarrie based

·       Opportunity to build strong relationships with customers and suppliers

·       Genuine opportunity to contribute ideas and improve business processes

·       Supportive team environment

·       Work hours 6:30am to 3:00pm Monday to Friday

·       Salary negotiated based on experience

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