Roster Specialist
- Coordinate daily rosters for Home & Community Services.
- Manage planned and unplanned leave to ensure service continuity.
- Communicate effectively with clients and stakeholders regarding service changes.
Discover a career where care goes both ways!
- Location - office based in Surry Hills (3 days) and work from home (2 days)
- Permanent Full time role Monday to Friday – 9:30am-5:30pm
- $40.15 per hour plus superannuation
- Up to $18,550 tax free with not for profit salary packaging
Exciting things are happening at Catholic Healthcare! We have been caring for people for more than 30 years and have grown to employ over 6,000 caring employees. Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities. At Catholic Healthcare we prioritise developing meaningful relationships with our residents. We want our residents and their families feeling they are seen, heard and known.
We are looking for a highly motivated Roster Officer to join our extremely busy Home & Community Services scheduling team based in Surry Hills.
Day to day this role looks like:
- Coordinating daily rosters by prioritising services based on timing, service type and operational requirements
- Managing planned and unplanned leave, training and meetings within rosters to ensure service continuity and timely coverage
- Matching clients and services with appropriately skilled care workers while meeting service alerts, availability requirements and Enterprise Agreement obligations
- Optimising rosters to improve productivity, reduce travel time and gaps, support utilisation targets and minimise brokerage costs
- Maintaining accurate scheduling data, travel time, breaks and working hours in line with business rules, service standards and 14-day roster timeframes
- Communicating clearly and promptly with clients, representatives and internal stakeholders about service changes, documenting all interactions and escalating issues where needed
- Working collaboratively across regions to support service delivery, sharing information, building strong relationships and assisting during periods of planned or unplanned leave
- Ensuring compliance with safety, privacy, legislative and Catholic Healthcare policy requirements, including incident reporting, confidentiality and completion of mandatory training
To be successful in this role you’ll need:
- Ability to manage and prioritise workload in a busy, high-volume environment
- An enthusiastic "Can Do" attitude
- Ability to identify issues, assist in solving them and adapt to changing circumstances
- A passion to deliver quality customer service
- Extensive Administration skills such as data entry & documentation, handling incidents & complaints, email & phone management
- Excellent communication (verbal and written) and negotiation skills
- Computer literacy with PC based applications (Word, Excel, Email, Internet, database)
- Ability to work independently, as part of a busy dedicated team
- Aptitude for planning, organising and complex problem solving
What we can offer you:
- Competitive hourly pay rate
- Not-for-profit tax benefits so you pay less tax
- Fitness Passport discounted gym benefits
- Discounted private Health Insurance
- Paid Parental leave
- Long Service leave after 5 years
- 40+ Locations across NSW and QLD
- A values-based organisation that welcomes applicants from all faiths and backgrounds
We know you have many choices of employer - choose Catholic Healthcare where you can make a positive impact and be well rewarded.
Catholic Healthcare acknowledges the Traditional Owners and Custodians of the lands on which we live, work and dream. We pay our respects to their Indigenous Elders past and present, for they hold the traditions, culture, and hopes of their people as we journey towards reconciliation. We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.
Hello Recruitment Agencies, thanks for thinking of us. Right now, we’re looking to fill this opportunity directly so if we do need your assistance we’ll be in touch.
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