Warehouse / Parts Returns & Credits Officer
- Manage customer requests for parts returns, assess eligibility and communicate return decisions.
- Process return information accurately, liaise with customers, manufacturers and internal teams, and inspect returned parts.
- Assist with related warehouse activities; the role is primarily desk-based and requires a forklift licence.
- Eagle Farm location - Monday to Friday, 8am-4pm
- Long-term temp with view to permanent
- Full-time hours - $38.76 per hour + Super
- Eagle Farm location – Monday to Friday, 8am–4pm
- Long-term temp with view to permanent
- Full-time hours – $38.76 per hour + Super
Our client is looking for a switched-on and organised person to join their busy team in a Parts Returns & Credits Officer role.
This is a great opportunity for someone who enjoys administration and customer service but also has some experience working within a warehouse or parts environment.
Working as part of a friendly and supportive team, you will be responsible for managing customer requests to return parts, checking whether returns meet company guidelines and ensuring everything is processed accurately.
This is a long-term temporary opportunity with a view to permanency, generally after approximately 12–18 months within the business.
Your responsibilities will include:
- Managing customer enquiries and requests relating to returned parts
- Reviewing and assessing return requests against company guidelines
- Communicating with customers regarding approved and declined returns
- Liaising with internal teams and manufacturers regarding parts and returns
- Processing information accurately across various computer systems
- Physically inspecting returned parts to ensure they meet return requirements
- Assisting with basic warehouse duties associated with incoming and outgoing parts
To be successful in this role, you will need:
- Excellent computer skills and the ability to learn new systems quickly
- Strong attention to detail and good numerical skills
- Previous administration or customer service experience
- Some understanding of warehouse operations, stock or parts handling
- Confidence communicating with customers, including handling difficult conversations
- A positive attitude, good work ethic and willingness to learn
- The ability to work both independently and as part of a team
- This is predominantly a desk-based position (approximately 80%) with the remaining time spent inspecting returned parts and assisting with associated warehouse activities
- Must have forklift licence
Benefits include:
- Great hourly rate – $38.76 per hour + Super!
- Long-term temporary opportunity with a view to permanency, generally after 12–18 months
- Monday to Friday hours – enjoy your weekends!
- Friendly, supportive team who genuinely enjoy working together
- Full training provided
- Varied role combining administration, customer service and warehouse operations
- Opportunity to work with a well-established and reputable organisation
- Eagle Farm location
If you're looking for a varied role where you can combine your administration, customer service and warehouse knowledge, we'd love to hear from you!
Please apply now to Jacquie Speirs via the link - this position is available for an immediate start.
#SCR-jacquie-speirs
We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.
Skills
0 of 17 matchedLicenses & certifications
0 of 1 matchedVolare Recruitment