Client Services Administration Officer
- Provide medical record and administrative support to acute site services.
- Ensure efficient reception and customer service for patients and clients.
- Responsible for the collection and presentation of hospital-wide statistics.
Casual Positions available across all 3 Alpine Health sites - Myrtleford, Mount Beauty & Bright
Role Overview:
The Client Services Administration Officer is responsible for the provision of medical record, administrative and customer service support to the acute site services across Alpine Health, and to contribute to the effective and efficient operation of services through active participation as a member of the Corporate and Health Information teams. The Client Services Administration Officer will have skills including well developed interpersonal and communication skills, with an excellence in customer service, respect for confidentiality and the ability to recognise and deal appropriately with sensitive issues.
Key Responsibilities:
- Medical Records – Has responsibility for the daily and long-term administrative activities associated with the patient / client medical records including the accuracy, maintenance, storage and retrieval of medical records, computer data entry and medical record documentation for all patients / clients receiving a service on the site (in-patients, Urgent Care).
- Finance and Statistics - Responsible for the accurate collection, calculation and presentation of hospital wide statistics. Responsible for the efficiency and timeliness of specific financial activities.
- Reception – Has responsibility for ensuring an efficient, timely and quality telephone and reception service for site
- General Site Administrative Support - Responsible for ensuring the efficient, timely and cost effective general administrative procedures of the health service site, including daily mail, ordering of stationery and printing supplies, attending meetings, maintaining site filing systems and providing information technology support.
Essential:
Post-secondary Diploma or Certificate
Desirable:
Cert. IV or similar in Health Administration or similar
Our Region:
- Alpine Health comprises three multi-purpose health services across the stunning Alpine Region of Northeast Victoria.
- We are in the heart of Alpine country and boasts skiing, scenic walking/hiking trails in our local area, including the majestic Mt. Hotham and Falls Creek.
- We are close to world class Gourmet Food and Wine Region, including King Valley, Rutherglen, Glenrowan and Milawa Gourmet regions.
- We are only 40-60 minutes form the regional centres of Wangaratta and Albury Wodonga.
The successful applicant will benefit from:
- Competitive remuneration, novated leasing and full salary packaging benefits Available. If you have relocated permanently you may also be able to substantially increase your take-home pay by salary packaging some or all of your relocation costs.
- Option to be able to swap any existing public holiday to another religious holiday or day of significance of your choice.
- Employee Assistant Programs (EAP)
- Support for our diverse workforce
Applying for the role:
- Enquiries can be made via hr@alpinehealth.org.au
- A PD for this role can be downloaded below or at www.alpinehealth.org.au/careers/jobs
- Please submit your application including a resume and cover letter addressing the Key Selection Criteria in the Position Description.
- All additional documents can be uploaded within the application after filling in the key criteria.
- Applications are assessed upon receipt & close 23rd October 2026.
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