Manager on Duty
- Manage day-to-day operations of the hotel
- Supervise staffing levels to ensure guest service and operational needs are met
- Handle guest complaints and provide support to the team
Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Join us as a Manager on Duty in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers.
About the Role:
- Manage day-to-day operations and ensure the quality and standards of the hotel are met
- Assist our guests arriving and departing the hotel through the check in and departure process
- Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
- Supervise all staffing levels to ensure that guest service, operational needs and financial objectives are met focusing on attention to detail
- Be a thoughtful and energetic leader by providing motivation and support to the team
- Handle general enquiries, engaging and serving our guests with a playful and thoughtful approach
- Be an expert on the hotel and the surrounding area, know it inside and out to enhance the experiences for our guests
- Build and strengthen relationships to provide guests with stays that are very much out of the ordinary, enabling future booking
- Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.
Successful applicants must have:
- Experience with OPERA property management system or similar
- Working rights in Australia
- Minimum 1 years experience in similar managerial role
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude
Our Benefits:
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends!
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
This role is a Full-Time based role working 38hours per week.
Salary for this role is between $79,521 - $89,521 depending on experience.
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