Service Scheduler
- Schedule and allocate customer services to care workers based on individual needs.
- Work closely with Care Facilitators to develop compliant rosters.
- Maintain accurate customer information and respond to scheduling queries.
Service Scheduler – At Home Services
Do you enjoy fast-paced, jigsaw puzzle-like challenges where every day brings something new and exciting? If you thrive in dynamic environments and love solving problems on the fly, this could be the perfect role for you.
Flexibility and resilience are key qualities we value, as our fast-paced environment often requires swift adjustments and creative problem-solving.
Key Benefits
- A comprehensive range of Employee Benefits from health & wellness to professional development opportunities
- This is a hybrid working arrangement with one day required in the office
- Laptop and mobile phone provided
- Access to salary packaging which can increase your take-home pay
- Supportive team culture where your contributions matter
- Join an organisation that values clients and staff
About the role
As a Service Scheduler in Home Care, you will:
- Schedule and allocate customer services to care workers based on each customer’s individual care needs, worker suitability and availability.
- Work closely with Care Facilitators to develop rosters that meet customer needs and comply with the BaptistCare Enterprise Agreement. Confirm service appointments with customers and respond to scheduling queries.
- Maintain accurate customer information, service details and relevant care attributes.
This position is working Monday to Friday from 7.30am – 3.30pm.
What you’ll bring
Essential competencies include:
- Excellent organisational and time management skills
- Strong communication abilities, both verbal and written
- Ability to work under pressure and juggle competing priorities
- Familiarity with scheduling software or willingness to learn
- Positive attitude and ability to problem-solve
- Understand and value BaptistCare’s Christian identity
- Previous experience in a service scheduling, administration, or customer service role (desirable)
- Knowledge of Home Care programs and funding (desirable)
The Employee Benefits are endless when you join BaptistCare!
Enjoy access to salary packaging which may increase your take-home pay, novated leasing, rewards and recognition, programs to support your well-being, employee referral program and retail discounts to name a few.
About Us
BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.
We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.
That’s what we work towards every day - enriching lives through communities of care. Today, more than 78,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.
BaptistCare – Inspired by Jesus to champion care for all
Take the next step in your career and make a meaningful impact every day - Apply now!
For any questions about this opportunity, please email mytalent@baptistcare.org.au. Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing Date is subject to change without notice.
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