FRONT OFFICE - DUTY MANAGER
- Oversee day-to-day hotel operations and uphold the highest service standards
- Lead, support and develop the Guest Services and Concierge teams
- Drive revenue through upselling, auditing and optimising operational performance
Front Office - Duty Manager
Full Time - $79,521.25
The Oval Hotel is Australia's first stadium hotel, offering a premium boutique accommodation experience within the iconic Adelaide Oval precinct. As part of Adelaide Oval's award-winning hospitality portfolio, the Oval Hotel is recognised for exceptional guest service, contemporary accommodation and memorable hospitality experiences.
We are seeking an experienced Duty Manager – Rooms Division to join our leadership team on a full-time basis.
This is an outstanding opportunity for an experienced hotel operations professional to lead the day-to-day management of the Rooms Division, overseeing Front Office, Concierge, Valet and Housekeeping while contributing to the operational performance and continued success of one of Australia's most unique hotel operations.
What you’ll do:
- Oversee day-to-day hotel operations and uphold the highest service standards
- Lead, support and develop the Guest Services and Concierge teams
- Handle guest enquiries and challenges with professionalism and care
- Drive revenue through upselling, auditing and optimising operational performance
- Contribute to forecasting, financial analysis and cost management
- Lead workforce planning activities, including rostering, resource allocation and labour optimisation to meet operational requirements.
What we’re looking for:
- Demonstrated experience in hotel operations management, with responsibility for Rooms Division, Front Office or accommodation services within a quality hotel or hospitality environment.
- Proven experience leading, coaching and developing high-performing teams.
- Strong knowledge of hotel operations, accommodation services and delivering exceptional guest experiences.
- Experience in workforce planning, staff rostering, labour cost management and resource allocation.
- Demonstrated ability to monitor operational performance, analyse guest feedback and implement continuous improvement initiatives.
- Strong commercial awareness with the ability to contribute to departmental budgets, operational performance and business objectives.
What's in it for you:
While working at the iconic Adelaide Oval, you’ll be rewarded for contributing to the delivery of world-class events through our suite of employee benefits including:
- Access to Event Day tickets
- Discounts across Adelaide Oval, RoofClimb and Oval Hotel
- Enjoy special rates at the Oval Hotel and 50% off stays at EVT Hotels
- Paid Parental Leave (over and above the Government PPL scheme).
- Subsidised car parking
- Health & Wellness programs
- Training & development opportunities
- Private Health corporate discounts
The Fine Print:
- Out-of-hours work is a requirement of this role in line with the business's operational needs and includes weekends, evenings and public holidays.
- Applicants 18 & over, will be required to successfully obtain a DHS Working with Children's Check within the first two months of employment. Use this link to apply for the relevant check: **********************************************************************>
- To be eligible to apply you must be legally permitted to work in Australia.
Ready to take your career to the next level? Apply now!
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