3 x APS4 Administrative Support Officers
- Provide administrative and operational support for claims management, including preparing documents, maintaining case records and researching relevant information.
- Engage with internal and external stakeholders, respond to enquiries, coordinate meetings and progress claims matters.
- Apply policies and legislation, exercise sound judgement and handle sensitive or challenging interactions professionally.
Qualifications or experience in claims management, health, business, administration or finance wanted!
Your new company
Join a well-established Federal Government agency delivering important services to the Australian community. This opportunity suits someone who enjoys a mix of administration, stakeholder engagement and case-based work within a structured government environment.
Your new role
3 x APS4 Administrative Support Officers opportunities are available to support the delivery of claims management services. You will work under general direction, providing administrative and operational support across a range of claims activities. Your responsibilities will include:
- Supporting claims management activities in line with established plans, priorities and targets
- Preparing claim decision documents, correspondence and requests for information
- Maintaining accurate claim and case records
- Researching and gathering information and applying relevant legislation, policy and procedures
- Liaising with internal and external stakeholders to respond to enquiries and progress matters
- Coordinating and following up stakeholder meetings and case conferences
- Reviewing information and escalating issues where required
- Supporting the management of lower-risk workers' compensation claims where required
These positions involve regular communication by phone and email. Some matters involve sensitive or confronting information, including interactions with people who are distressed. Training, onboarding and wellbeing support form part of the working environment.
What you'll need to succeed
To be successful in these positions, you will have experience working in the Federal Government. You will also have:
- Experience in service delivery, customer service, administration, claims, case management or a similar environment
- Strong written and verbal communication skills
- Confidence in engaging with a range of stakeholders and responding to enquiries
- Good attention to detail and accurate record keeping
- The ability to research information, follow policy and legislation, and apply sound judgement
- Resilience and professionalism when handling sensitive information or challenging conversations
- A collaborative approach and the ability to manage competing priorities
To be considered for these positions, you will need to be an Australian citizen and have a Government Security Clearance at the Baseline level or higher.
What you'll get in return
You will receive a potential 6-month extension, flexibility, an attractive hourly rate, on-the-job training and support and career opportunities for your future.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to ashleigh.martin@hays.com.au.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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