Retail Programs and Partnership Manager – Retail Gift Cards

Myer Group brings together  iconic brands that define fashion, beauty and lifestyle across Australia and New Zealand. With a store network that includes Myer, Just Jeans, Dotti, Portmans, Jacqui E, Jay Jays, Marcs and David Lawrence, at Myer Group you’ll be part of a diverse and dynamic team that’s shaping the future of retail across stores, online and beyond

Myer is seeking a Retail Programs and Partnership Manager – Retail Gift Cards to drive and deliver the growth plan for the Retail Gift Card programs through managing the products and services to increase sales, redemptions and revenue to Myer within controlled and budgeted expenses to deliver the targeted P&L outcome.

About the role:

•  Management of the Myer Retail Gift Card Program, including technical development projects and business initiatives to drive desired commercial outcomes
• Work with marketing to design and deliver campaigns and promotions that support the delivery of the budgeted Retail Gift Card sales plan
• Product Manage the retail gift card program including operational partnerships with Vii, Placard and Probe.
• Manage the day to day relationships with Coles Group & Myer, Blackhawk Network, Incomm  and Shopping Centres to achieve the budgeted level of Myer redemptions.
• Manage and control both negative income and operational expenses within or below budgeted expenses.

About you:

• Experience in the Gift Card or Relationship management role is ideal
• Strong project management and cross-functional skills with ability to manage, prioritise, implement and analyse various initiatives in fast paced environment.
• High level of competence with - Excel, PowerPoint, Outlook
• Demonstrated experience in creating, disseminating and presenting key business insights and/or strategy initiatives clearly and concisely to various stakeholders, including senior management
• Strong problem solving and critical thinking skills with an aptitude for process and customer journey design based on data and customer insights
• Strong financial acumen with ability to build and communicate financial business cases to support initiatives
• Relentless customer first mentality – this role is directly customer facing, so viewing all content, communications and strategies through a customer lens is critical
• Ability to influence with authority and manage senior stakeholders to drive change and bring multiple partners and stakeholders to a unified consensus
• Demonstrated ability to self-start, carve opportunities out of ambiguity, and operate with a high degree of independence in a white space environment
• A dedicated team player with a passion for innovation and the ability to maintain a positive attitude and culture in the face of challenges

Benefits to you:

We're  committed to providing a positive and supportive environment, where our team members are empowered to reach their full potential.

Our team members enjoy a range of benefits including:  

• Team member discounts: Generous discounts in-store and online  

• Learning and development: Capability development workshops, succession planning, and internal career opportunities across Myer Group brands.  

• Flexible working: Lifestyle leave, flexible work hours and hybrid working is available for Store Support Office roles 
• Lifestyle benefits: Employee Assistance Program (EAP), volunteer leave, discounted health insurance, gym memberships and novated leasing for eligible employees.  

With more than 125 years of retail heritage, it’s an exciting time to join Myer Group.

Your future starts here — help shape what’s next at Myer Group.