CUSTOMER SERVICE MANAGER
- Lead front-line service and daily operations at UniLodge Edith Cowan University Village in Bunbury, delivering a strong resident experience and resolving issues.
- Manage the leasing process from enquiry to move-in, supporting occupancy and business growth.
- Recruit, train and mentor customer service and residential teams, while overseeing resident programs, safety, compliance and reporting.
30th October, 2026
About the Role
We are seeking a passionate and motivated leader to join our team at UniLodge Edith Cowan University - Bunbury. In this pivotal role, you'll lead front-line operations, enhance the resident experience, drive occupancy outcomes, and ensure the smooth day-to-day running of a vibrant student community.
Some of the responsibilities will include, but are not limited to:
- Champion a warm, professional front desk experience, resolving issues efficiently, exceeding expectations, and setting the standard for resident service.
- Own the leasing journey from enquiry through to move-in, converting leads, maintaining high occupancy, and supporting business growth.
- Recruit, train, and mentor our Customer Service Coordinator and Residential Advisor teams, fostering collaboration, engagement, and high performance.
- Deliver meaningful resident experiences through events, support initiatives, and the Residential Life Program, helping create a true home away from home.
- Maintain high standards across safety, compliance, and reporting while supporting continuous improvement in line with UniLodge's values and procedures.
About You
To be successful in this role, you will need:
- Proficiency with technology and confidence in administrative systems.
- Excellent communication skills and professional presentation.
- Demonstrated leadership experience within hospitality or a UniLodge setting.
- Experience in hotels or accommodation, with a focus on delivering standout guest or resident experiences
- Working with Children Check and National Police Check
- Unrestricted work rights in Australia
What We Offer
- Inclusive Culture – Collaborate with a diverse and engaging team
- Voice Your Opinions – Share feedback in annual surveys and connect on Viva Engage
- Company-funded Flu Vaccinations – we’ve got your back during flu season
- General Referral Bonuses - Up to $1,000 for successful referrals
- Travel Perks – Access exclusive rates at Essence Hotels & Apartments
About Us
At UniLodge, you will have the opportunity to build a rewarding career by growing your skills and capability with Australia and New Zealand’s leading provider in student accommodation. Our operation is on an exciting growth trajectory, with a portfolio of close to 140 properties and hotels. As we continue to grow, we're always looking for talented people who will enrich our culture, bring fresh perspectives, and help us create even better experiences for our residents, partners, and communities.
Take the next step in your career and lead a high-performing team dedicated to creating exceptional resident experiences at UniLodge Edith Cowan University Village. If you're passionate about people, service excellence, and making a positive impact, we'd love to hear from you.
Apply now with your resume and cover letter and start your next career chapter with us.
UniLodge Australia is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds.
We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.
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