Control Room Operator

About Securecorp

Securecorp is a successful, progressive, and award-winning Company who provide premium security, cleaning, electronics and monitoring services nationally across various industries including retail, major events, prestige corporate sites, aviation and much more. We are guided by our core Company values of reliability, integrity and results and we provide stability, growth, and development opportunities to our valued employees.

About the Role

Are you alert, dependable and calm under pressure? Do you have the ability to monitor operations, identify risks and respond quickly when it matters most?

We are seeking a highly motivated Control Room Operator to join our team. In this critical role, you will monitor operational systems, coordinate activities, respond to alarms and incidents, and help ensure the safe, efficient and continuous operation of our facility.

If you have excellent attention to detail, strong communication skills and a commitment to safety and operational excellence, we want to hear from you.

Role: FULL TIME (12 HOUR ROTATAING ROSTER)

Location: MELBOURNE CBD

Key Responsibilities

• Monitor control room systems, CCTV, alarms, equipment status and operational activities.
• Maintain continuous awareness of site operations and identify abnormal conditions.
• Respond promptly to alarms, incidents and emergencies in accordance with established procedures.
• Communicate clearly with field personnel, supervisors, emergency services and other stakeholders.
• Record operational data, incidents, shift handovers and daily reports accurately.
• Identify potential hazards, escalate issues and support incident investigations.
• Follow all workplace health and safety requirements, operating procedures and emergency response protocols.
• Maintain accurate logs and ensure smooth handovers between shifts.
• Support continuous improvement initiatives to enhance safety, reliability and productivity.

What We’re Looking For

• Security License & Control room endorsement
• Previous experience in a control room, operations centre, monitoring environment or similar role is desirable.
• Strong observation, problem-solving and decision-making skills.
• Ability to remain calm, focused and professional under pressure.
• Excellent verbal and written communication skills.
• High attention to detail and the ability to manage multiple tasks simultaneously.
• Competent computer skills and the ability to learn operational monitoring systems.
• A strong commitment to workplace safety, teamwork and operational discipline.
• Flexibility to work rotating shifts, including nights, weekends and public holidays, where required.

Benefits

At Securecorp, we value our people and are committed to supporting your career and wellbeing through:

• Hands-on experience with industry-leading security systems, including Gallagher, Avigilon, Genetec, Ascom, and PassagePoint
• A collaborative and supportive team culture with ongoing training and professional development
• Clear career progression pathways with a nationally respected security provider
• Employee recognition and rewards programs
• Access to our Employee Assistance Program and wellbeing platform, including free health checks and exclusive discounts at major retailers, restaurants, fitness centres, travel, and more
• Online professional and personal development programs to support your continued growth

About the Company

Our commitment to reliability, integrity, and exceptional service underpins everything we do. We foster a workplace where our people are supported with stability, career development, and opportunities to grow.

Securecorp is an equal opportunity employer, and we strongly encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans and people of all ages, sexualities, genders, abilities and cultural backgrounds. We are committed to creating an inclusive workplace where everyone is valued and respected.

Securecorp Protective Services Pty Ltd
Private Security Business Licence: 805-434-70S