Management & Supervisory (Customer Service & Call Centre) jobs in Melbourne VIC
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Posted 23d ago
Service Scheduler
Hays
South Melbourne VIC 3205•Full time
~$80k(Estimated)
KEY POINTS WE FOUND
- Coordinate service bookings and technician schedules
- Manage customer enquiries and service requests
- Liaise with technicians, customers, and internal departments
Posted 18d ago
Manager, Client Success Management
ESRI Australia
West Melbourne VIC 3003•Full time
~$120k - $150k(Estimated)
KEY POINTS WE FOUND
- Lead the operational delivery of the Australian Customer Success Management program.
- Provide direct leadership to the CSM Practice Leads and oversee the national CSM team.
- Develop frameworks and processes to enhance customer success delivery.
Posted 59d ago
Complaints Officer
Hays
Melbourne CBD VIC•Full time
~$70k - $90k(Estimated)
KEY POINTS WE FOUND
- Manage and review complex complaints and stakeholder concerns.
- Liaise with internal and external stakeholders to gather and analyse information.
- Prepare correspondence and contribute to investigations and complaint resolution activities.
Posted 51d ago
Client Service Manager (Mandarin Speaker)
Hays
Melbourne CBD VIC•Full time
~$70k - $90k(Estimated)
KEY POINTS WE FOUND
- Support clients and financial advisers in a high-volume environment.
- Utilise Mandarin and English language skills for client communication.
- Manage client onboarding and maintain accurate records.
Posted 8d ago
Customer Experience Manager - Dan Murphy's Corio
Dan Murphy's
Corio VIC 3214•Full time
~$70k - $90k(Estimated)
KEY POINTS WE FOUND
- Motivate and lead your team to deliver a world class customer experience.
- Encourage team to invest in education and dream big about their career.
- Create an environment that enables team to come as they are, fostering diversity.
Posted 16d ago
General Manager, Customer
AIA
Melbourne VIC 3004•Full time
~$150k - $200k(Estimated)
KEY POINTS WE FOUND
- Lead AIA Australia’s customer experience and engagement strategy.
- Drive enterprise-wide customer outcomes and initiatives.
- Champion customer insights and data-driven decision-making.
Posted 32d ago
Service Manager
inchcape
Melbourne VIC•Full time
~$80k - $100k(Estimated)
KEY POINTS WE FOUND
- Lead and support the Subaru Service Team to deliver high-quality service.
- Oversee daily operations and ensure compliance with policies and standards.
- Build strong customer relationships and drive continual improvement.
Posted 31d ago
Security Operations Centre Operator
Nextdc Ltd
West Footscray VIC 3012•Full time
~$60k - $80k(Estimated)
KEY POINTS WE FOUND
- Monitor high-volume CCTV systems and detect abnormal or suspicious activity
- Manage and respond to security alarms, incidents, and access control events
- Coordinate incident response and maintain compliance with security policies
Posted 13d ago
Bather/Dryer | Waurn Ponds
PETstock Geelong Pty Ltd
Belmont VIC 3216•Casual/Holiday
~$50k - $60k(Estimated)
KEY POINTS WE FOUND
- Provide outstanding grooming services to pets.
- Assist the Senior Groomer and store team with daily tasks and customer service.
- Ensure the safe handling and transfer of animals within the store.
Posted 31d ago
Customer Experience Manager - Dan Murphy's Mornington East
Dan Murphy's
Mornington VIC 3931•Full time
~$70k - $90k(Estimated)
KEY POINTS WE FOUND
- Lead and motivate a team to deliver exceptional customer experiences.
- Foster a culture of diversity and community understanding.
- Encourage team development and career growth through coaching.
Posted 9d ago
Store Manager
Domino's
Brunswick VIC 3056•Full time
~$60k - $80k(Estimated)
KEY POINTS WE FOUND
- Lead a high-performance team to deliver exceptional customer service.
- Manage financial operations and stock control for the store.
- Provide training and development to team members.
Posted 31d ago
Complaints Officer - MRT Support
Link Group
Docklands VIC 3008•Full time
~$70k - $90k(Estimated)
KEY POINTS WE FOUND
- Act as a key operational link between Australian Super and MUFG administration teams.
- Triage and allocate incoming complaint-related administrative requests and monitor progress.
- Support effective escalation and continuous improvement across the complaints support process.
Posted 9d ago
AUTOMOTIVE SERVICE ADVISOR | LUXURY FACILITIES
Leopard Recruitment
Melbourne VIC 3004•Full time
~$60k - $80k(Estimated)
KEY POINTS WE FOUND
- Handle front of house requirements for Retail, Internal and Warranty work.
- Schedule service appointments and manage fleet and retail customers for Commercial Vehicles and Passenger Cars.
- Create, cost and close Repair Orders while managing clientele to high service standards.
Posted 9d ago
Service Manager
Swimart
Doncaster VIC 3108•Full time
~$60k - $80k(Estimated)
KEY POINTS WE FOUND
- Oversee day-to-day operations of the service department.
- Manage staff and ensure excellent service for retail customers and pool service clients.
- Drive sales and maintain high operational standards.
Posted 2d ago
Parts Advisor - Laverton
Scania Australia
Laverton VIC 3028•Full time
~$60k - $80k(Estimated)
KEY POINTS WE FOUND
- Join a dynamic and supportive Parts team at Scania Australia.
- Build and develop customer relationships through excellent customer service.
- Manage parts inventory and ensure availability for the workshop.
Posted 2d ago
Senior Customer Success Manager
FBG
Melbourne VIC 3000•Full time
~$100k - $130k(Estimated)
KEY POINTS WE FOUND
- Take ownership of relationships with national clients.
- Strengthen executive partnerships and protect client retention.
- Identify growth opportunities and ensure clients experience measurable value.
Posted 25d ago
Customer Service Manager - Nunawading
The Good Guys
Nunawading VIC 3131•Full time
~$80k - $100k(Estimated)
KEY POINTS WE FOUND
- Lead the delivery of exceptional customer experiences in-store.
- Coach and develop Warehouse and Customer Service teams.
- Ensure compliance with legislative requirements and monitor store activities.
Posted 9d ago
Dispute Resolution Officer
Sustain Recruit
Melbourne VIC 3004•Full time
~$70k - $90k(Estimated)
KEY POINTS WE FOUND
- Manage a portfolio of complex member complaints and disputes.
- Investigate superannuation and insurance-related complaints.
- Prepare clear written responses and manage escalated matters.
Posted 24d ago
Senior Client Services Officer
Findex
Melbourne VIC 3004•Full time
~$70k - $90k(Estimated)
KEY POINTS WE FOUND
- Onboard new client accounts and manage client information.
- Handle investment transactions and liaise with financial institutions.
- Collaborate with Advisers and the Client Services team.
Posted 24d ago
Customer Experience Manager - Dan Murphy's Epping
Dan Murphy's
Epping VIC 3076•Full time
~$70k - $90k(Estimated)
KEY POINTS WE FOUND
- Lead and motivate a team to deliver exceptional customer experiences.
- Foster a culture of diversity and community understanding.
- Provide coaching and mentoring to enhance team performance.