Collections or Hardship Consultant

$47.47/hr + Super | Docklands | Hybrid After Training | Collections & Hardship Consultant | Big 4 Bank

Collections or Hardship Consultant

• $47.47 per hour + Super
• 19th October Start Date
• 6-month temporary contract with potential for extension or permanency
• 38 hours per week | Monday to Friday rotating roster between 8am7pm
• Melbourne CBD location with hybrid working available after training

Your new company
Join one of Australia's leading Big Four banks and become part of a team dedicated to helping customers navigate financial challenges. With ongoing training, career development and opportunities for permanent employment, this is an excellent opportunity to build a long-term career in banking.
Your new role
As a Collections or Hardship Consultant, you'll support customers who are experiencing financial difficulty by assessing their circumstances and identifying suitable repayment or hardship solutions.Key responsibilities include:

• Managing inbound and outbound customer calls
• Supporting customers experiencing financial hardship
• Negotiating repayment arrangements and suitable outcomes
• Handling sensitive conversations with empathy and professionalism
• Maintaining accurate customer records and case notes
• Working collaboratively with internal teams to deliver positive customer outcomes

What you'll need to succeed
Strong customer service and communication skillsPrevious experience in a contact centre, banking, financial services or customer-facing environmentAbility to handle challenging conversations professionallyStrong attention to detail and ability to learn multiple systemsResilience, empathy and a customer-first mindsetFull Australian working rights and availability to work full-time hoursWhat you'll get in return
Comprehensive training and ongoing coachingHybrid working arrangements after trainingSupportive team environmentCareer progression opportunities within a Big Four bankPotential pathway to a permanent positionThe opportunity to make a genuine difference in customers' livesWhat you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to howard.richards@hays.com.au, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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