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Posted 5d ago
Collections or Hardship Consultant
Hays
Melbourne CBD VIC•Full time
$94k
KEY POINTS WE FOUND
- Support customers experiencing financial hardship
- Negotiate repayment arrangements and suitable outcomes
- Maintain accurate customer records and case notes
+60d ago
Upcoming Contact Centre Roles in Melbourne's South Eastern Suburbs Mulgrave
Weploy
Mulgrave VIC 3170•Full time
$68k
KEY POINTS WE FOUND
- Call centre opportunities available in Melbourne''s South Eastern Suburbs.
- Full time roles with consistent hours of 37.5 each week.
- Supportive team environment with detailed training programmes.
+60d ago
Contact Centre Consultant - Melbourne Weployee Melbourne
Weploy
Melbourne VIC 3004•Full time
$68k
KEY POINTS WE FOUND
- Access upcoming contact centre roles before anyone else
- Great pay – above award $34.48 per hour + super
- Full training provided – Feel confident from day one
Posted 16d ago
Customer Service Manager
Wow Recruitment
Bangholme VIC 3175•Full time
$95k
KEY POINTS WE FOUND
- Lead a small team of Customer Service Representatives.
- Establish and monitor KPIs and performance expectations.
- Improve workflows and customer service processes.
Posted 10d ago
Intake Coordinator - Home Care
Care Connect
Abbotsford VIC 3067•Full time
$60k - $80k
KEY POINTS WE FOUND
- Act as the first point of contact for clients, families, carers and referring agencies.
- Gather client information, conduct initial screenings, and coordinate referrals.
- Build positive relationships with clients and contribute to continuous improvement initiatives.
Posted 3d ago
Liquor Customer Service Agent
Probe Contact Solutions Australia Pty Ltd
Melbourne CBD VIC•Part time
$50k - $60k
KEY POINTS WE FOUND
- Handle incoming calls covering a wide range of customer queries.
- Provide top-notch service and ensure a smooth, positive customer experience.
- Work part-time, 20-30 hours per week in a fixed-term role.
Posted 3d ago
Head of National Contact Centre
Lite N Easy
Melbourne VIC 3000•Full time
$120k - $150k
KEY POINTS WE FOUND
- Lead the National Contact Centre strategy and operations.
- Drive improvements in customer experience and employee engagement.
- Manage recruitment and development of contact centre teams.
Posted 35d ago
Contact Centre Officer
SS&C Solutions Pty Limited
Melbourne VIC 3004•Full time
$60k - $80k
KEY POINTS WE FOUND
- Serve as the first point of contact for inbound customer calls.
- Ensure high-quality service delivery and maintain strong relationships with advisers and investors.
- Monitor service inquiries and ensure client response times are met.
Posted 6d ago
Contact Centre Consultant - Tourism (VIC)
BelgraviaPRO
Melbourne VIC 3000•Full time
$60k - $80k
KEY POINTS WE FOUND
- Provide support to Caravan Parks, Holiday Parks and Wellness Centres across Victoria.
- Engage with guests through various communication channels and ensure excellent customer service.
- Promote and up-sell services while managing bookings and inquiries.