Catering Operations Coordinator
- Coordinate customer orders and manage passenger updates.
- Act as the key liaison between airline customers and operational teams.
- Ensure accurate data management and exceptional customer service.
Sydney
Start your journey with dnata catering & retail, where the sky is the limit!
About Us
Part of the Emirates Group, dnata catering & retail is Australia’s leading inflight catering and retail partner. We support many of the world’s most recognised airlines, delivering awardwinning meals and exceptional service that create memorable inflight dining experiences for thousands of travelers each day.
We are seeking a proactive and customer-focused Catering Operations Coordinator
to support our airline catering operations. In this fast-paced role, you will act as the key link between airline customers and dnata operational teams, managing customer orders, passenger updates, flight changes and operational communications. Working within a 24/7 environment, you will ensure accurate data management, timely communication and exceptional customer service to support the successful delivery of daily catering operations.
Key Responsibilities
- Coordinate customer orders, passenger updates and special meal requirements.
- Manage and communicate flight, aircraft and operational changes.
- Act as the key liaison between airline customers and dnata operational teams.
- Maintain accurate data across customer and internal systems.
- Support KPI achievement and continuous improvement initiatives.
- Work closely with Billing and Accounts teams to ensure data accuracy.
- Participate in daily operational meetings with internal and external stakeholders.
- Adhere to WHS, Food Safety and company standards while delivering excellent customer service.
About You
- Experience in customer service, airline operations, catering, logistics or a similar environment.
- Strong communication, organisational and problem-solving skills.
- Ability to manage competing priorities in a fast-paced environment.
- High attention to detail and accuracy.
- Experience using ERP or operational systems is highly regarded.
- Comfortable working with a diverse range of stakeholders.
- Available to work across a 24/7 roster.
Benefits
- 5 weeks annual leave and competitive salary
- Free meals while at work & Free parking
- Employee Assistance Program (EAP) available 24/7
- Be part of a global brand, with strong career development opportunities.
- Discounts at hundreds of retailers, novated leasing and wellbeing resources.
At dnata, we value an inclusive and respectful workplace and welcome applications from all backgrounds and abilities.
The Recruitment process includes interviews, health checks, reference and criminal history checks, and verification of working rights. Please note, only shortlisted candidates will be contacted.
For more information on careers at dnata catering & retail please visit www.dnatacateringcareers.com.au
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