AO3/1 Business Support Officer - Caboolture
- Support the Work Order Management team in resolving work order exceptions.
- Ensure timely completion of work orders for accurate billing.
- Maintain records and liaise with supervisors and operational staff.
Queensland Public Sector | Possibility of Contract Extension | Located in Caboolture
Your new company
You'll be joining a large public sector organisation dedicated to creating connected, sustainable, and inclusive communities and workspaces. The team values diversity, supports career growth, and encourages a healthy work-life balance.
Your new role
- Supporting the Work Order Management (WOM) team through the investigation, coordination, and resolution of work order and work request exceptions.
- Ensuring the integrity, progress, and timely completion of work orders to support accurate billing and effective service delivery.
- Creating, updating and monitoring work orders, liaising with supervisors and operational staff, and maintaining accurate records within operational systems.
- Raising financial adjustments such as journals and credits, assisting in raising requisitions, purchase order adjustments
- Updating sales orders and estimates in accordance with variations, and ensuring all work is completed and closed in line with business requirements.
What you'll need to succeed
- Strong analytical and problem-solving skills, particularly in investigating discrepancies and exceptions
- High level of attention to detail, especially when handling financial data, work orders, and billing accuracy
- Ability to manage high volumes of tasks and prioritise effectively in a fast-paced environment
- Strong communication skills, with experience liaising with supervisors and other stakeholders
- Demonstrated ability to follow processes while identifying and escalating issues appropriately
- Competency in using business systems, databases, and Microsoft Office (particularly Excel and Outlook)
- Basic financial understanding (e.g., processing journals, credits, or invoice validation)
- Ability to work independently with minimal supervision while contributing to team outcomes
- Previous Queensland Government experience
What you'll get in return
- Located in Caboolture
- Gain Queensland Government experience
- Competitive Hourly rate of $51.12 p/h + Super
- Initial Contract from 26 October 2026 to 15 January 2027
- Possibility of contract extension
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Skills
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