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Auslan Video Interpreter

Australia•Full time

KEY POINTS WE FOUND

Deliver exceptional interpreting services to NRS customers.
Facilitate clear communication between callers.
Maintain confidentiality and adhere to professional standards.

AWS Consultant - AWS Connect - CX

Sydney NSW•Full time

KEY POINTS WE FOUND

Join a global team as an AWS Consultant focusing on cloud-based solutions.
Work with engineering teams to implement optimal AWS solutions for clients.
Support Amazon Connect engagements and build data pipelines for CX performance.

AWS Cloud Solutions Consultant - AWS Connect - CX

Melbourne VIC•Full time

KEY POINTS WE FOUND

Join the ANZ DevOps team as an AWS Cloud Solutions Consultant.
Design, develop, and implement cloud-based solutions for clients using AWS services.
Collaborate with engineering teams to optimise cloud solutions and educate on new initiatives.

CCaaS Support Engineer

Melbourne VIC•Full time

KEY POINTS WE FOUND

Provide Level 1 and Level 2 support for CCaaS platforms.
Monitor and resolve incidents related to IVR systems and call routing.
Collaborate with teams to enhance customer experience and system performance.

Member Support Specialist

QLD•Full time

KEY POINTS WE FOUND

Provide outstanding service to members across phone, chat, and email
Listen with empathy and offer tailored solutions
Navigate multiple systems to resolve enquiries accurately

Customer Service Specialist - Call Centre

Robina QLD 4230•Full time

KEY POINTS WE FOUND

Provide exceptional customer service across phone, email, and chat channels.
Assist customers with enquiries and resolve complaints professionally.
Collaborate with team members to achieve service goals.

Customer Service Specialist - Call Centre

Brisbane CBD QLD•Full time

KEY POINTS WE FOUND

Assist customers via phone, email, and chat.
Resolve enquiries and deliver outstanding service experiences.
Work collaboratively with your team to achieve service goals.

Lead Cloud Solutions Consultant

Melbourne VIC•Full time

KEY POINTS WE FOUND

Lead discovery with stakeholders to translate needs into architecture.
Own end-to-end solution design and act as design authority.
Mentor a squad of consultants while staying hands-on with coding.

Head of CCaaS Customer Success

Sydney NSW•Full time

KEY POINTS WE FOUND

Lead customer engagement end-to-end for CCaaS platform.
Build and lead a high-performing team across Solutions Engineering, Customer Success and Onboarding.
Define optimisation frameworks and ensure customers leverage platform capabilities.

Customer Service Specialist - Call Centre

VIC•Full time

KEY POINTS WE FOUND

Provide exceptional customer service via phone, email, and chat channels.
Assist customers with enquiries and resolve complaints professionally.
Collaborate with team members to achieve service goals.

.NET Technical Lead - Brisbane

Brisbane QLD•Full time

KEY POINTS WE FOUND

Lead complex .NET and Azure solutions while mentoring engineers.
Define cloud-native architectures and drive CI/CD pipelines.
Collaborate with clients and third-party vendors to ensure quality and best practices.