Wellbeing and Injury Management Advisor (Early Intervention)
- Provide effective coordination and administrative support to the Wellbeing and Injury Management Team.
- Focus on early intervention and proactive injury management for injured team members.
- Manage injury-related documentation and support Workers’ Compensation payments.
Company Description
The JB Hi-Fi Group brings together three of Australia’s best known and most trusted retail brands, JB Hi-Fi, The Good Guys and E&S.
Our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.
We offer unbeatable value, world-class brands and exceptional customer service across our large store network, online, and in our commercial divisions, JB Hi-Fi Business, The Good Guys Commercial and E&S Commercial.
JB Hi-Fi Group is the perfect place to power your career, and we’re excited to hear from you.
Why join JB Hi-Fi Group?
- Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
- Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
- Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
- Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
- We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
- Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
- Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
- Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.
Job Description
As the Wellbeing and Injury Management Advisor (Early Intervention) you will be responsible for providing effective and timely coordination and administrative support to the Wellbeing and Injury Management Team, with a specific focus on early intervention and proactive injury management to support the safe and sustainable return to work of injured team members.
Key responsibilities include, but are not limited to:
- Ensuring timely initial contact with site managers and injured team members to initiate early intervention support, provide triage assistance, and escalate as required.
- Liaising with injured team members, leaders, and other relevant stakeholders to coordinate immediate support and develop early and safe return to work strategies.
- Managing injury-related documentation to ensure accuracy and compliance with state-specific legislative requirements, including medical certificates, claim forms and recovery at work plans.
- Monitoring and processing invoices in a timely manner, ensuring accuracy and alignment with internal procedures.
- Supporting the Wellbeing and Injury Management Team in the accurate processing of Workers’ Compensation payments by ensuring all necessary documentation (including certificates of capacity), is accurate and complete.
- Maintaining and updating the injury and claims management systems with accurate and relevant information.
- Providing administrative support across the Wellbeing and Injury Management Team, contributing to process improvement and documentation management.
- Participating in ad hoc projects/assignments as required.
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