Tours Manager

Embraced by one of the world's most beautiful locations, the Mossman Gorge Cultural Centre is an enticing destination to introduce visitors to both the stunning natural beauty of the Daintree and the rich culture of the Kuku Yalanji people.
We are seeking an experienced and passionate Tours Manager to lead our Touring Department and deliver exceptional cultural tourism experiences. This is an exciting opportunity for a tourism leader who combines operational excellence, commercial acumen and a passion for Indigenous culture to drive business performance and create unforgettable guest experiences.

About the Role

Reporting to the Operations Manager, you will be responsible for the overall success of the Touring Department, leading a team of Tour Guides, Team Leaders and Coordinators while overseeing daily operations, product development, sales growth and guest satisfaction.

You'll play a key role in shaping the future of cultural tourism at Mossman Gorge Cultural Centre, developing authentic experiences that connect visitors with Indigenous culture while ensuring strong commercial outcomes and operational excellence.

Key Responsibilities

•  Co-ordination of the daily touring activities with the assistance of the Tours Team Leaders
• Providing authentic quality cultural experiences to Mossman Gorge Cultural Centre’s (MGCC) guests
• Take responsibility for the development of new cultural touring products and experiences
• Take the lead for MGCC’s Cultural Reference Group
• In conjunction with the Sales Relations Officer, ensure all familiarisations and media requests are delivered

About You

To be successful in this role, you will bring:

• Previous leadership experience within tourism, hospitality, visitor attractions or cultural experiences.
• A genuine passion for Indigenous tourism and cultural storytelling.
• Excellent communication and stakeholder management skills.
• Experience building partnerships and maintaining strong relationships with industry contacts and community stakeholders.
• Certificate IV in Tourism (Tour Guiding) or similar tourism qualification.
• Senior First Aid Certificate, or the ability to obtain one.
• Current Blue Card.
• Knowledge of the local region, Indigenous culture and tourism industry is highly regarded.

What's in it for You?

In addition to working in one of Australia's most iconic and culturally significant destinations, you'll enjoy:

• Competitive salary and benefits
• Resort discounts at Accor Hotels and Ayers Rock Resort
• Career development opportunities across Voyages Indigenous Tourism Australia
• The opportunity to lead a unique Indigenous cultural tourism operation
• A supportive and values-driven workplace that celebrates culture, community and development
• The chance to make a meaningful contribution to preserving and sharing Indigenous culture with visitors from around the world

If this sounds like the perfect opportunity to try something new, then please apply now!

• A National Criminal History Check is a mandatory step in the recruitment process.
• Please be aware that we do not provide accommodation.

• Competitive pay and benefits
• Resort Discounts at Accor Hotels & Ayers Rock Resort
• Internal Growth and movement within the resort and our company!