Posted 24d ago
Technology Support Officer
KEY POINTS WE FOUND
- 8 week contract with ASAP start
- Providing technical support and advice to staff and students
- Supporting various IT hardware and software technologies
Job details
Location: Australia Job Type: Temp Discipline: Help Desk & IT Support
Reference: 1680233 Posted: 24 days ago
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Job description
- 8 week contract - ASAP Start
- North Sydney location
- $58.68 + super per hour
- WHV welcome
About the Role
- Receiving, managing and triaging IT service requests
- Providing technical support, advice and training to staff, students and visitors
- Supporting IT hardware, software and associated services
- Troubleshooting and resolving incidents within agreed service levels
- Monitoring networks, applications, systems and audio-visual services
- Supporting Microsoft 365, Windows, Apple, mobile/BYOD and AV technologies
- Assisting with hardware and software configuration, testing and installation
- Contributing to continuous improvement and maintaining IT knowledge resources
About you
- A qualification in IT/Computer Science, relevant IT education/training, or equivalent experience
- Strong customer service and communication skills
- Experience providing technology/IT support in a client-focused environment
- The ability to work independently and as part of a team
- Strong knowledge of Microsoft Windows, Microsoft 365, PC and Apple technologies
- Experience with Audio Visual, video conferencing, print/imaging and mobile technologies
- A flexible, proactive approach and the ability to work in a changing service environment
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Skills
0 of 10 matchedApple technologiesAudio visual technologiesCustomer serviceMicrosoft 365Mobile technologiesNetworkingProactive approachTeamworkTroubleshootingWindows
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