Technical Business Analyst
- Support a major Health Connect program focused on digital health services.
- Develop documentation for service transition and operational readiness.
- Collaborate with technical teams and stakeholders to enhance healthcare connectivity.
Business Analyst
Your new company
Join a high-profile national digital health initiative helping shape the future of healthcare connectivity across Australia.
We are seeking an experienced Technical Business Analyst to support a major Health Connect program focused on delivering and enhancing critical digital health services. This is an opportunity to work on products that will be used by healthcare providers and organisations nationally, enabling secure access to healthcare information and services.
Your new role
Working within a collaborative delivery team, you will initially focus on the service transition and operational readiness of two key Health Connect products. You will work closely with technical teams, product owners and operational stakeholders to develop the documentation, processes and support models required for business-as-usual operations.
This will include:
- Developing service transition and operational support documentation
- Defining incident, problem and escalation management processes
- Working with technical teams to understand system integrations, dependencies and support requirements
- Translating technical concepts into clear documentation for operational and non-technical audiences
- Supporting ongoing enhancements and future releases
What you'll need to succeed
- Proven experience as a Technical Business Analyst within complex digital or technology transformation programs
- Experience developing operational readiness, service transition or support documentation
- Strong understanding of incident management, operational support and service management processes
- Excellent workshop facilitation, requirements gathering and stakeholder engagement skills
- Ability to communicate technical information clearly to non-technical audiences
- Experience working across system integrations, digital platforms or API-enabled solutions
Previous experience within healthcare, digital health or health technology environments will be highly regarded, particularly candidates familiar with healthcare terminology, provider ecosystems and healthcare service delivery.
What you'll get in return
- Opportunity to contribute to nationally significant digital health products
- High-profile program with long-term delivery roadmap
- Collaborative environment working alongside experienced technology and healthcare professionals
- Competitive contract rates
- Flexible hybrid working arrangements
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
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