Support Liaison Officer

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more. 

We are seeking a proactive hands-on Support Liaison Officer at our Essilor Technology Centre based at Silverwater.

The role will be supporting operations of the Fitting department and previous experience in the Optical Industry is advantageous however not essential as training can be given.

This is an exciting opportunity to join an expanding and progressive company and learn about the Optics industry from the ground up.

Working at EssilorLuxottica

A career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day. Working at our head-office located in North Sydney, you will enjoy:

• Generous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off to splurge across all our brands – OPSM, Sunglass Hut, Oakley, Ray-Ban, Laubman & Pank and EyeQ
• Up to 50% off Oakley eyewear and apparel throughout the year.
• Volunteering with our charity partner OneSight, including volunteer leave and iChampion ambassador opportunities.
• Wide range of career opportunities across the EssilorLuxottica network

Your Responsibilities

• Coordinate and support our internal operations and customer service teams
• Support the day-to-day operations within the fitting team
• Liaise with stakeholders to assist and support with the planning and delivery of orders to customers
• Data entry and monitoring of our Service Desk system

About You 

• Experience working with Production environments
• Strong computer literacy, including navigating ordering systems, Excel and tools
• Good interpersonal and communication (both written and verbal) skills
• High attention to detail
• Good collaboration and stakeholder engagement coupled with the ability to work autonomously
• Capability and willingness to learn new information
• Previous experience in the Optical Industry will be advantageous and highly regarded

Next Steps

To be considered for this opportunity, please click apply and send your resume today.

*Please note, due to the high volume of applications only successful candidates will be contacted. We thank you in advance for your interest in EssilorLuxottica*

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.