Stakeholder Engagement and Communications Officer

Connect our community with major infrastructure projects shaping the Toowoomba Region

About the position:

As Stakeholder Engagement & Communications Officer, you’ll connect Council, communities and stakeholders through engagement and communications for major Water and Waste Services infrastructure projects, including Cressbrook Dam and Southern Water Projects.

Based in Council’s Customer Experience and Engagement Branch (CEE), you’ll partner with Water and Waste Services teams to support the Cressbrook Dam Safety Improvement Project (CDSIP), Enabling Growth Infrastructure Program (EGIP) and other priority projects as required.

You’ll develop and deliver engagement and communications that inform affected communities and stakeholders, encourage participation, and capture, analyse and share feedback to support project planning and delivery.

This hands-on role suits an experienced professional who builds trusted relationships, manages sensitive and complex stakeholder issues, and makes technical information clear, accessible and engaging.

You’ll work with autonomy, collaborating with project, engagement, communications, media and marketing teams to deliver timely, coordinated communications aligned with Council’s approach.

• Fixed-term, full-time Level 6 position in Toowoomba CBD for 12 months.
• Salary: $106,377.46 – $113,406.62 gross per annum, plus 17.5% annual leave loading and up to 12.65% superannuation.
• Work/life balance with a 72.5-hour fortnight and access to banked leave.
• Carparking provided.
• Professional development and learning opportunities.
• Salary sacrificing to boost your superannuation.
• Corporate discounts on selected private health insurance.
• Active social club – TRC Employee’s Association.
• Fitness Passport: access local health, fitness and leisure facilities with one membership.
• Employee Assistance Program: free, confidential, 24-hour nationwide personal and work-related counselling for employees and families.
• Progressive health and wellbeing services.
• Safety-conscious workplace – home safe every day.

How to be successful in this position:

• Relevant qualifications in communications, humanities, social science or a related discipline, or extensive relevant experience and demonstrated competence.
• Demonstrated experience developing and delivering stakeholder and community engagement programs and communication strategies, coordinating face-to-face and online activities, ideally in government, infrastructure, civil construction or strategic planning.
• Highly developed stakeholder management and interpersonal skills to build trusted relationships with community members, senior employees, elected representatives and other stakeholders.
• Strong writing skills and demonstrated ability to make complex, technical information clear, accessible and engaging for different audiences.
• Demonstrated ability to identify and address stakeholder issues, analyse engagement feedback and share findings to support project outcomes.
• Sound knowledge of contemporary engagement methods, including the IAP2 Spectrum, and their application and evaluation.
• Strong organisational skills to manage competing priorities and deadlines in complex projects.
• Current ‘C’ Class Driver’s Licence.

Highly desirable: IAP2 Australasia Certificate in Engagement.

About the Team:

Our Customer Experience and Engagement team connects the community and employees with Council information, services and experiences, combining customer service, customer experience, communications, engagement, marketing, media and digital expertise.

Join a talented, creative and diverse team committed to great customer experiences.

How to apply:

Download the Position Description for full role details and Position Success Criteria.

Submit two documents:

1. Your current resume; and
2. A response (maximum 2 pages) addressing each Position Success Criterion in the Position Description.

For each criterion:

• Use a heading for each criterion.
• Give specific examples of relevant skills, experience and achievements. Tip: use STAR sentence structure (Situation, Task, Action, Result).

The preferred candidate must complete a Criminal History Check and pre-employment medical assessment to assess their ability to meet the role’s genuine occupational requirements.

Visit Council’s jobs website for application guidance. Online applications are encouraged.

For further information:

Contact Kate Obst, Principal Stakeholder Engagement, on (07) 4688 8614 during business hours.

Closing date

Applications close Thursday 26 November 2026 at 11.59pm.

About Council

The Toowoomba Region combines rich agricultural traditions with bold ambitions. Australia’s second largest inland city, Toowoomba supports diverse regional townships and serves South West Qld and North West NSW. Opportunities span the Surat Basin resource sector, education, health, transport and major infrastructure investment. Growth complements liveability: Toowoomba has twice ranked among Australia’s top 5 family friendly cities.

Toowoomba Regional Council serves 178,500 people, with approximately 1,600 staff committed to excellent service for the community, residents and visitors. We value skilled, talented staff and offer varied challenges and career development opportunities.

Council does not accept or respond to unsolicited agency approaches or applications for any vacancy.

Attachments:
- Position Description - Stakeholder Engagement and Communications Officer (5244).pdf
- TRC Values and Behaviours.pdf