Solution Architect

Working in Tech at Australia Post is where innovation and problem solving meets great people and agile working. You’ll work with bright people on building and maintaining products and services that you and every other Australian get to benefit from every day. Whether you’re working from our modern office or your one at home, you’ll be part of a culture of collaboration and connection, making long-lasting impact right across Australia.    

About the opportunity 

We're looking for a Solution Architect to join us on a 12-month Fixed Term Contract in our Enterprise Services team. You'll play a key role in shaping the future of Australia Post's digital Customer Experience as part of our Application Transformation Program. 

Reporting to the Principal Architect, you'll partner with business leaders, engineering teams and strategic vendors to design the architecture and roadmap behind the Australia Post app, website and customer-facing digital experiences. You'll help ensure technology investments deliver better customer outcomes, align to enterprise strategy, and create scalable, secure and reusable solutions that support millions of Australians every day.

You’ll also  

• Define and deliver architecture roadmaps for customer-facing digital platforms, including mobile app, web and digital engagement experiences.
• Provide architectural leadership across a major transformation program, balancing business priorities, customer needs, technical requirements and commercial outcomes.
• Partner with vendors, engineers, security teams and business stakeholders to evaluate solutions, manage risks and ensure successful delivery.
• Drive innovation by exploring emerging technologies, including AI-enabled customer experiences, while ensuring solutions are secure, scalable and aligned to enterprise standards.

About you  

You are a strategic and commercially minded architect, with strong customer app and digital experiences, mobile applications, web platforms, APIs experience, who thrives in complex environments and enjoys bringing people together to solve challenging business problems. Comfortable operating at both executive and technical levels, you're able to translate complex concepts into clear outcomes, influence diverse stakeholders and drive alignment across large-scale transformation initiatives. You're passionate about customer experience and excited by the opportunity to shape the future of digital services at one of Australia's most recognised brands.
 You’ll also need

• Extensive experience as a Solutions Architect within a large enterprise environment, supporting major digital, web, mobile and customer experience transformations.
• Strong expertise across mobile applications, web platforms, APIs, cloud technologies, integration architecture and security practices.
• Proven ability to influence senior stakeholders, lead architectural decision-making and work effectively across business, technology and vendor teams.

What else is in it for you? 

• Shape the future of Australia Post's customer app and digital experiences used by millions of Australians.
• Work on transformative initiatives involving emerging technologies, AI-driven capabilities and large-scale digital innovation.
• Collaborate with a highly experienced architecture community, including over 40 architects across the enterprise.
• Be part of a supportive and collaborative team culture that values wellbeing, knowledge sharing and continuous learning.
• Flexible and hybrid working arrangements, opportunities for development and exclusive team member discounts and offers for more cash in your pocket

All walks, one route 

It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.   

We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at inclusivecareers@auspost.com.au or on 03 8737 9415.