Service Support Centre Consultant
- Answer inbound calls in a timely and efficient manner
- Support venue partners with maintaining Wagering, Sky and Max services
- Deliver an exceptional experience to all customers
About the Role
Tabcorp’s B2B contact centre, located in Granville, is pivotal in supporting our venue partners across our core business operations. On-the-job training will be provided to bring you up to speed with our products, including TAB, MAX and Sky. Multiple positions available! Start date is as soon as possible!
What you'll do
- Answer inbound calls in a timely and efficient manner
- Support our venue partners with maintaining Wagering, Sky and Max services
- Deliver an exceptional experience to all customers
- Maintain accurate records of venue calls
This is an outstanding opportunity to work in a great team environment, further develop your customer service experience and learn more about the gambling entertainment industry.
Why work for the Service Support Centre?
- Industry competitive rate which exceeds award rate
- Granville based location with free onsite parking
- A dynamic, fun and friendly office environment
Role Details
- This is a Full Time role
- Full Time roles work on a 5 week rotating roster with 7:30-4pm, 9am-5:30pm and 2:30pm-11pm shift times
- Role commences ASAP!
- You must be available to attend onsite, compulsory training for your first 2-3 weeks
What you'll bring
This role is ideally suited to applicants who have previously worked in phone based customer service however this is not a mandatory requirement. You’ll be computer savvy, hard-working, a quick learner and detail focused. Most importantly, you’ll be a natural communicator with the ability to engage and excite a broad range of customers.
Next Steps
Don't delay and apply as soon as possible! We commit to providing an update and outcome on every application in a timely manner.
Please note it is mandatory that all applicants will be required to:
- Provide evidence of Australian work rights (i.e. current Australian passport, Australian birth certificate or current foreign passport with appropriate Visa).
- Complete a background check including an Australian criminal background check.
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