Service Management Lead

• Fantastic permanent opportunity
• ITIL V4 Foundation Service Management certified
• IT Service Management best practices

In this role, you will be responsible for responsible for leading and overseeing the delivery of service management governance and processes to ensure technology services are delivered in a standard and consistent manner.

Key Skills & Responsibilities

• Experience in IT service delivery in complex, mission-critical environments
• Lead and support ITIL-based service management processes, including but not limited to: Incident, Major Incident, Problem, Event, Asset, Availability, and Knowledge Management
• Provide oversight and input into service provider governance forums to ensure effectiveness and value
• Monitor and assess service provider performance against SLAs and contractual commitments
• Contribute to the development and governance of operational procedures to meet business needs
• Lead and embed continuous improvement across service delivery
• Strong data analytics and reporting skills, with the ability to translate insights into meaningful actions
• Experience applying ITSM and ITIL practices to deliver customer-focused outcomes
• Proven experience working with and managing service providers and vendor performance
• Demonstrated leadership capability, including mentoring and supporting team members
• Strong communication and stakeholder engagement skills
• ITIL v4 Foundation certification (or higher)

To submit your interest for this role, click on the Apply button quoting reference #5934

As we receive a high volume of applications, we appreciate your understanding that we are unable to respond to individual enquiries. We kindly ask that you do not contact us directly regarding application status.

Thank you for taking the time to apply we truly appreciate your interest