Service Advisor - Isuzu & Suzuki
- First point of contact for service-related inquiries
- Schedule service appointments and maintain communication with customers
- Handle customer concerns and process repair orders
Service Advisor - Isuzu & Suzuki
Atherton, Full Time, Automotive
Please Quote Reference Number 18455
- Love dealing with customers and providing quality service?
- Full training and support available
- Dynamic and fast paced environment
Cole Motor Group are a family owned and operated business and enjoy providing our customers with quality service in all areas of our dealership.
We're currently looking for a customer focused Service Advisor to join our established team in Atherton.
In this role, you will be the first point of contact for all service-related inquiries, ensuring customer satisfaction and smooth service operations.
Key responsibilities will include but are not limited to; greeting and assisting customers in a friendly and professional manner, scheduling service appointments and maintaining clear, timely communication with customers, providing accurate information on repairs, service times, and vehicle status.
You will act as a liaison between customers and the service team to ensure a seamless experience, handle customer concerns and resolve complaints efficiently, process repair orders, invoicing, and manage payments and promote products and services, contributing to sales efforts.
What We're Looking For:
- Strong customer service experience (automotive experience not essential)
- Confident, professional communicator who is comfortable answering phones and dealing with customers all day
- Resilient and level-headed - able to handle challenging conversations without losing composure
- Quick learner with the ability to pick up systems and processes
- Reliable, well-presented, and able to work independently as well as part of a team
- Clean driving record and current Australian driver's licence
Why Join Us?
You'll be part of a dynamic, customer-centric team that values efficiency, professionalism, and a proactive approach to service. If you thrive in a fast-paced environment and are committed to ensuring customer satisfaction, we encourage you to apply and become part of the family. Your hard work will be rewarded with remuneration aligned with the skills and experience you bring to the role.
If you are looking for busy role where you can utilise all your skills, please APPLY NOW through our online application form - with a current CV and cover letter attached.
Only shortlisted applicants will be contacted.
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