Senior Voice Engineer
- Provide Level 2/3 support for enterprise voice, telephony and contact centre platforms, including Avaya environments.
- Troubleshoot complex VoIP, SIP and SBC issues, investigate incidents and root causes, and help maintain service availability and stability.
- Collaborate with network, infrastructure and security teams in a customer-facing, secure operational environment.
- Hands-on Avaya Voice Engineering role supporting critical communications systems
- Work with SIP, SBC, Unified Communications and Contact Centre technologies
- 12-month salaried contract with strong extension potential
Senior Voice Engineer
- Canberra-Based Role
- 12-Month Fixed-Term Salaried role
- High chances of extension
About the Role:
Our client is seeking an experienced Senior Voice Engineer to support and maintain critical enterprise communications environments. This is a hands-on Level 2/3 support role focused on enterprise telephony, Unified Communications, Contact Centre technologies, and voice infrastructure within a secure operational environment.
Key Responsibilities:
- Provide Level 2/3 support across enterprise voice and communications platforms
- Troubleshoot complex telephony, VoIP, SIP, and contact centre issues
- Support and maintain Avaya-based voice and contact centre environments
- Manage incidents, problem investigations, and root cause analysis
- Support system availability, performance, and operational stability
- Work closely with network, infrastructure, and security teams
Skills & Experience:
- Experience in Voice Engineering, Unified Communications, or Contact Centre support
- Strong hands-on experience with Avaya telephony and Unified Communications platforms
- Experience supporting Avaya Contact Centre environments is highly desirable
- Strong troubleshooting skills across enterprise telephony, SIP, SBC, and VoIP technologies
- Exposure to Linux and virtualised environments highly regarded
- Ability to work independently within a customer-facing support environment
- Current NV1 Security Clearance is mandatory
What's on Offer:
- 12-month fixed-term salaried role with employee benefits
- High likelihood of extension
- Work on large-scale enterprise communications environments
If you are interested in this opportunity, please click the 'APPLY' button or contact maitrayee.saha@persolapac.com for a confidential discussion.
Who we are
At PERSOL, we connect people to meaningful work and growth.
With decades of experience and a future-focused mindset, we're here to support your career journey. We offer fresh opportunities, trusted guidance, and a people-first approach.
We're committed to creating a safe, inclusive, and respectful workplace that embraces diverse experiences, backgrounds, and perspectives.
We strongly encourage applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from all communities.
Ready to make your next move? Apply now to join our team.
To learn more about life at PERSOL, visit persolaustralia.com
Or follow us on LinkedIn at linkedin.com/company/persolapac for the latest updates and opportunities.
Consultant
Maitrayee.Saha@persolapac.com
Reference number: 210409620
Profession:Information TechnologyNetwork & Systems
Company: Programmed Skilled Workforce
Date posted: 10th Nov, 2026
We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.
Skills
0 of 18 matchedLicenses & certifications
0 of 1 matchedProgrammed