Security & Safety Officer
- Conduct security patrols and monitor CCTV, alarms and access controls across the site.
- Respond to emergencies, medical incidents and welfare concerns, providing First Aid and CPR as trained.
- Support residents, staff and visitors while documenting incidents and coordinating with internal and external stakeholders.
Posted: 12/11/2026
Closing Date: 31/12/2026
Job Type: Permanent - Part Time
Location: Maintenance
Job Category: Other
Garden Village is a premier aged care, community service and retirement living provider located in the coastal hub of Port Macquarie. Garden Village has supported our community for nearly 50 years and is recognised as an industry leader.
Job Description
About the Role
The Security & Safety Officer is responsible for maintaining a safe, secure and welcoming environment across Garden Village's aged care, retirement living and community services operations.
The role combines security, safety, first aid, emergency response and customer service responsibilities. Acting as a highly visible onsite presence, the Security & Safety Officer supports the wellbeing of residents, employees, visitors and contractors through proactive patrols, welfare checks, incident response, emergency management and stakeholder engagement.
This is a diverse and active role suited to an individual who enjoys variety, works well independently, remains calm under pressure and takes pride in helping people. The role requires strong judgement, excellent communication skills, a genuine commitment to customer service and the ability to build positive relationships with older people, families, colleagues and external stakeholders.
Key Responsibilities
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Conduct regular security patrols and inspections across Garden Village buildings, grounds, car parks and facilities, maintaining a visible and approachable presence.
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Monitor security systems, including CCTV, alarms and access controls, and identify and respond to potential safety and security risks.
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Provide assistance and reassurance to residents, staff, visitors and families, including welfare checks and support during incidents.
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Respond to emergencies, medical incidents, falls and duress alarms, providing First Aid and CPR within the scope of training and assisting with emergency procedures.
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Investigate, manage and report incidents, hazards and security concerns, maintaining accurate records and escalating matters where required.
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Liaise and collaborate with staff, management, emergency services and external stakeholders to promote a safe, secure and welcoming environment while complying with workplace health and safety requirements.
Desired Skills and Experience
About you
Essential
- Current NSW Security Operative Licence - Class 1A Security Officer minimum.
- Current Provide First Aid qualification.
- Current CPR qualification.
- Current Class C Driver Licence.
- Compliance with applicable aged care worker screening requirements.
- Demonstrated experience in security, safety, emergency response, healthcare, aged care, retirement living, disability services, hospitality or a comparable customer service environment.
- Demonstrated experience responding to incidents, emergencies or complex customer situations.
- Strong communication, conflict resolution and stakeholder engagement skills.
- Sound report writing and computer literacy skills.
- Ability to work independently and exercise sound judgement.
- Physical capacity to undertake patrols and emergency response activities.
Desirable
- Experience in aged care, healthcare, retirement living or disability services.
- Mental Health First Aid qualification.
- Emergency Warden or Chief Warden training.
- Experience operating CCTV, access control or security monitoring systems.
- Experience supporting older people, including people living with dementia.
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