SA360 Specialist, Google Customer Solutions

info_outline
XAt Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google’s technology, platforms and people and we welcome Indigenous applicants. Please see our Reconciliation Action Plan for more information.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring digital advertising campaigns, and providing client solutions.
• 4 years of experience in a client-facing role working with partners across multiple levels.

Preferred qualifications:

• Experience with the Search Ads 360, media programmatic buying, or a related Search Engine Marketing (SEM) ad technology platform for campaign management and media optimization.
• Experience with building and managing partnerships with media agencies and institutions.
• Experience with business or account management in online advertising.
• Ability to understand technical concepts and communicate them to a non-technical audience.

About the job

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and the customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

• Articulate how customers and partners can use Google's Search Ads 360 platform, services, and solutions to identify needs, solve problems, and drive growth for customers and Google.
• Optimize the adoption and usage of Search Ads 360 across the customer portfolio and meet business growth goals.
• Engage with Search Ads 360 customers and provide advanced solutions involving Tech and Ads, for example integrating their Search efforts with Business data to bring more relevant information to their Marketing strategy.
• Structure proposals, work with internal support functions and discuss agreements for Search Ads 360.
• Partner with cross-functional teams including Customer Sales Sectors, Product Management, Engineering, and Technical Support to drive feature prioritization and issue resolution to enable client success.