Retail Manager

About Us

Banker and Kothari Pty Ltd ATF Banker Family Trust T/A Mad Mex Parramatta is part of the well-established Mad Mex fast-casual restaurant brand, known for delivering fresh, healthy, and authentic Mexican food with a modern twist. Located at 285 Church St, Parramatta NSW 2150, in the heart of the Parramatta CBD dining precinct, our store trades seven days a week with extended evening hours, serving a diverse customer base of local office workers, students, residents, shoppers, and visitors across dine-in, takeaway, and online delivery channels.

We are seeking an experienced and skilled Retail Manager to organise and control the day-to-day operations of the store, drive sales performance, and maintain the high standards of service, product quality, and operational excellence that define the Mad Mex brand. This is a hands-on leadership role suited to a professional with strong operational, commercial, and people management skills, with full responsibility for store performance, cost control, and profitability.

Position: Retail Manager

Role: Full-time

Salary Range: $80,000 – $85,000 per annum plus superannuation

Location: Parramatta NSW 2150

Key Responsibilities of Retail Manager at our outlet will include the following:

·Organise, manage, and control the day-to-day operations of the store, ensuring efficient service across dine-in, takeaway, and online delivery orders, product consistency, and adherence to Mad Mex brand standards.

·Determine product mix, stock levels, and service standards to suit local trading patterns, including weekday lunch peaks, evening and weekend trade, and higher-volume periods driven by local events in the Parramatta CBD.

·Formulate and implement purchasing procedures, place orders with approved suppliers, and monitor inventory and stock rotation to minimise wastage and optimise food cost.

·Implement local marketing and promotional activities in line with Mad Mex national campaigns and contribute to pricing and menu decisions within franchisor guidelines to grow sales and attract new customers.

·Oversee customer service standards, manage escalated customer enquiries and complaints, and coordinate catering and large group orders to ensure a high standard of customer satisfaction.

·Prepare and manage the store budget, monitor financial performance, analyse sales data, and implement strategies to achieve revenue and profitability targets, including labour cost control and sales forecasting.

·Maintain accurate records of stock levels, sales, cash handling and financial transactions through the store’s POS system, and prepare regular trading and performance reports for the business owners.

·Control the selection, recruitment, training, supervision, and rostering of staff, ensuring adequate staffing levels across all trading periods, and lead, motivate, and develop team members through performance management and ongoing training.

·Ensure compliance with work health and safety (WHS) regulations, NSW food safety requirements, and company operational policies, including cleanliness, hygiene, and food handling standards.

·Liaise with suppliers, the franchisor, and other stakeholders to ensure smooth business operations, and identify opportunities for operational improvement and business growth.

Qualifications & Skills

·Diploma (or higher) in Business, Retail Management, Hospitality Management, or a related field.

·Minimum 1–2 years of experience in a retail, quick-service restaurant, or fast-paced service management role.

·Strong leadership and team management capabilities in a high-volume environment.

·Proven ability to manage budgets, control costs, and drive sales performance.

·Sound knowledge of inventory control, purchasing, rostering, and retail operations.

·Working knowledge of food safety and WHS requirements; a current NSW Food Safety Supervisor certificate (or willingness to obtain one) is highly regarded.

·Excellent communication, problem-solving, and organisational skills.

·Flexibility to work a rotating roster, including weekends, evenings, and public holidays.

·Rights to work

Australian citizens/permanent residents preferred. Only shortlisted candidates will be contacted.