Retail Manager

Next Gen Talent

Business Name: Rightway Service Australia Pty Ltd t/a Gloria Jean's Winston Hills

Position: Retail Manager

Location: Winston Hills Mall, Shop 15, 180/190 Caroline Chisholm Dr, Winston Hills NSW 2153

Salary: $79,500 to 82,000 + super

Minimum requirements:

• AQF Diploma, Advanced Diploma, or Associate Degree with minimum 1 year of experience in a retail management or supervisory role

Roles and Responsibilities:

• Plan, organise, and control the day-to-day operations of the café/retail outlet
• Determine product mix, stock levels, and service standards to meet customer demand
• Oversee ordering, receiving, and stocktaking of coffee, food, and beverage products, liaising with suppliers as required
• Recruit, train, roster, and supervise baristas and front-of-house staff to ensure adequate coverage and performance
• Monitor sales performance and financial transactions, maintaining accurate records
• Implement pricing, promotional, and merchandising strategies to drive sales
• Ensure high standards of customer service and product quality (coffee and food) are maintained across all transactions
• Ensure compliance with WHS, food safety, and retail regulations
• Handle customer queries and complaints, escalating where necessary

Skills & Attributes:

• Strong leadership and staff management ability
• Excellent customer service and communication skills
• Reliable, hands-on, and able to manage competing priorities in a fast-paced café/retail environment
• Sound financial and stock control awareness

How to Apply:

To apply for this position, please email your resume to info@nextgentalent.com.au. Only shortlisted candidates will be contacted.