Retail Manager
- Lead daily retail and restaurant operations at Zambrero Broadbeach.
- Manage staff, inventory, and ensure compliance with food safety regulations.
- Achieve sales targets and maintain high customer satisfaction levels.
Retail Manager – Zambrero Broadbeach
Position Type: Full-time (38 hours per week)
Salary: $80,000 – $85,000 AUD per annum + Superannuation
About the Role
AJIT NAVYAA FAMILY PTY LTD trading as Zambrero Broadbeach is seeking an experienced, proactive, and commercial-minded Retail Manager to lead daily retail and restaurant operations at our high-volume Broadbeach store.
Located in the dining and entertainment precinct of Surf Parade, Broadbeach, our store delivers fresh Mexican-inspired food alongside Zambrero's plate-for-plate humanitarian mission. The Retail Manager will assume overall responsibility for operational performance, customer service standards, cost management, staff leadership, and sales growth.
Key Responsibilities
- Overseeing and coordinating daily retail and store operations to achieve sales targets, profitability, and high service benchmarks.
- Leading, mentoring, and supervising retail and service staff, including rostering, performance management, onboarding, and ongoing training.
- Managing inventory levels, ordering stock, monitoring food and packaging usage, minimising shrinkage and waste, and conducting regular stock counts.
- Ensuring strict adherence to Queensland food safety regulations, HACCP standards, workplace health and safety (WHS) protocols, and brand hygiene standards.
- Maintaining high customer satisfaction levels by handling guest inquiries, feedback, and service escalations promptly and professionally.
- Managing point-of-sale (POS) systems, cash control, end-of-day takings reconciliation, and reporting daily sales and operational performance to company directors.
- Executing visual merchandising, menu displays, and localized in-store promotions in alignment with national brand guidelines.
- Liaising with suppliers, delivery partners, and maintenance contractors to maintain seamless business operations.
Requirements and Qualifications
Qualifications: An Australian Diploma or higher qualification in Retail Management, Hospitality Management, Business, or a related discipline; OR at least 2–3 years of relevant managerial or supervisory experience in retail, quick-service restaurants (QSR), or hospitality.
- Proven track record in retail or food service store management, shift scheduling, inventory control, and staff supervision.
- Sound working knowledge of food hygiene legislation, food handling standards, and workplace health and safety requirements (Food Safety Supervisor certification is highly regarded).
- Strong verbal and written communication skills with strong team leadership capabilities.
- Proficiency with POS systems, cash reconciliation procedures, inventory management software, and general administrative reporting.
- Full availability and flexibility to work across rotating rosters, including peak trading hours, weekends, and public holidays.
How to Apply
To apply for this position, please submit an up-to-date resume and a cover letter detailing your relevant management experience
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