Retail Manager
- Manage day-to-day store operations, commercial performance, sales, budgets and stock for a new Frankly Bagels site.
- Recruit, train, roster and supervise staff while maintaining high customer service and store presentation standards.
- Coordinate purchasing, inventory, local marketing and food safety and workplace health and safety compliance.
Retail Manager
Salary: $75,000 – $85,000
Full Time, Permanent
Frankly Bagels is an expanding, local & fresh Adelaide bagel business, known for hand-rolled bagels and a modern dine-in and takeaway offering.
With a new Frankly Bagels store on the way, we're looking for an experienced Retail Manager to run the day-to-day operation and commercial performance of the new site.
This is a hands-on role covering staff, customer service, stock control, sales performance and the smooth running of the store.
Key responsibilities include:
- Run the day-to-day retail operations of the store and take ownership of its commercial performance.
- Set the product mix, stock levels and service standards for the store, working within Frankly Bagels' product range and brand standards and based on customer demand, sales trends and product performance.
- Develop and carry out store-level purchasing and marketing plans, and set pricing and promotions within the Frankly Bagels brand and business framework.
- Promote the store through local marketing, in-store promotions, special offers, digital and social media activity and community engagement.
- Track sales, customer demand and product performance, and put strategies in place to grow sales and improve store profitability.
- Forecast stock needs, manage inventory and stock control, and coordinate supply with the Norwood production facility and approved suppliers to keep stock at the right levels and minimise wastage.
- Recruit, train, roster and supervise store staff, allocate duties, and monitor performance and service standards.
- Oversee the sale of food, beverages and related products across dine-in, takeaway and online ordering, keep customer service standards high, and respond to feedback and complaints.
- Keep across customer preferences, buying patterns and local market trends, and make sound decisions on products, promotions and store operations.
- Manage point-of-sale procedures, cash handling, daily reconciliations, and sales and inventory records.
- Prepare and manage the store's operating budget, monitor sales revenue, labour, stock and other operating costs, and put cost controls in place where needed.
- Make sure the store meets food safety, hygiene and workplace health and safety requirements, and maintain Frankly Bagels' merchandising, product presentation and store standards.
About You
To succeed in this role, you will have:
- A relevant Diploma qualification or at least three years of relevant retail management experience;
- Retail management experience, ideally in food retail, quick-service, café or a similar customer-facing environment;
- Strong skills in staff supervision, rostering and team leadership;
- Experience with stock control, ordering and inventory management;
- Good commercial awareness and the ability to keep track of sales and operating costs;
- Strong customer service and problem-solving skills;
- Good organisational and communication skills; and
- The ability to take ownership of the effective running of a busy retail store.
To apply, send through your resume and a short cover letter outlining your retail management experience.
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